Service Manager

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About the Change Lifecycle

The following diagram illustrates the lifecycle of a typical change request:

Change Lifecycle

The process to create and implement changes generally is:

1.Create a change request. See Creating a Change Request.

2.Capture change detail. See Linking a Business Object to a Change Request

3.Associate a configuration item. See Creating a Change Request.

4.Assess change risk. See Analyzing and Classifying Potential Changes.

5.Approve the change request. See Approving a Change Request.

6.Schedule the change. Change is scheduled and placed on the change calendar. See Scheduling a Change Request.

7.Implement the change. See Implementing a Change.

8.Close the change. See Resolving and Closing a Change Request.