Service Manager

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Change Business Object Reference

Listed below are the default definitions of the Change business object.

•Change Business Object Field Definitions

•Change Business Object Relationship Definitions

•Change Business Object Layouts

•Change Business Object Forms

•Change Business Object Quick Actions

•Change Business Object Searches

•Change Business Object Templates

Change Business Object Field Definitions

Field Name	Type	Length	Comments
AcceptanceDueDate	DateTime	n/a
AcceptTimeout	DateTime	n/a
ApprovalCondition	Text	unlimited
BackoutPlanAttached	Boolean	Y/N
BallotCount	Number	4 digits
BusinessFunction	Text	60
CABMeetingTime	DateTime	n/a	NOTE: This field is not currently used.
CABVoteExpirationDateTime	DateTime	n/a
CalculatedRiskQuestions	Boolean	Y/N
CatalogName	Text	60
Category	Text	60
ChangeNumber	Number	10 digits
ChangesTested	Boolean	Y/N
ClosedBy	Text	30
ClosedCode	Text	25
ClosedDateTime	DateTime	n/a
CMApprovedBy	Text	50
CMApprovedDateTime	DateTime	n/a
CompletedBy	Text	25
CreatedBy	Text	30
CreatedByRecID	Number	32
CreatedDateTime	DateTime	n/a
Description	Text	0
DetailScreenName	Text	255
DirectCost	Number	8 digit, 2 decimal
DisplayOnBoard	Boolean	Y/N
ECABVoteExpirationDate Time	DateTime	n/a
Emergency	Boolean	Y/N
EstimatedCost	Number	11 digit, 2 decimal
ExternalCalendarLinkID	Text	255
ExternalTaskLinkID	Text	255
FinalState	Text	5
Impact	Text	10
IsCIAdded	DateTime	n/a
IsScheduledStartDate Filled	Boolean	Y/N
IsStandardChange	Boolean	Y/N
Justification	Text	50
LastModBy	Text	30
LastModDateTime	DateTime	n/a
LinkTargetComputer	Boolean	Y/N
MCVoteExpirationDateTime	DateTime	n/a
MsgPreExistInventoryItem	Text	0
NoOfCILinked	Number	8 digit, 2 decimal
NoOfTasks	Number	8 digit, 2 decimal
NoOfTasksCompleted	Number	8 digit, 2 decimal
Owner	Text	30
OwnerEmail OwnerEmail Text(100)	Text	100
OwnerTeam	Text	30
OwnerType	Text	30
ParentLink	Link	n/a
Priority	Text	10
Reason	Text	60
RecId	Text	32
ReleaseCIJscriptHolder	Text	10
ReleaseLink	Link	n/a
RequestedBy	Text	60
RequesterLocation	Text	100
RequesterPhone	Text	25
RequestorEmail	Text	60
RequestorFullName	Text	50
RequestorLink	Link	n/a
Resolution	Text	10
RiskCatalogLink	Link	n/a
RiskLevel	Text	32	Risk level is weighted by points. When the total risk point values are generated by the risk calculator, risk is categorized in the following default ranges: low = 0-33; medium = 34-66; high = 67-100.
RiskSum	Number	8 digit,2 decimal
ScheduledEndDate	DateTime	n/a
ScheduledStartDate ScheduledStartDate Date/Time	DateTime	n/a
Service	Text	100
SetChangeWindowJscriptHolder	Text	25
Sponsor	Text	100
Status	Text	60
Subject Summary	Text	100
SubmissionDeadLineDateTime	DateTime	n/a
TargetBreach	Boolean	Y/N
TargetDate	DateTime	n/a
TempChangeTaskDetails	Text	0
TempChangeTaskSubject	Text	100
TriggerChangesToCI	DateTime	n/a
TypeOfChange	Text	60
Urgency	Text	10
VoteCount	Number	4 digits
VoteExpirationDateTime	DateTime	n/a
VoteTimeout	DateTime	n/a

Change Business Object Relationship Definitions

Relationship	Type	Cardinality
AnnouncementAssociatesChange	associated	zero or many
AuditHistoryRelationship	contains	exactly one
BusinessServiceAssociatesChange	associated	zero or many
ChangeAssocCABSettings	contains	zero or one
ChangeAssocFRS_RiskAnswer	associated	zero or one
ChangeAssocFRS_RiskCatalog	associated	zero or one
ChangeAssociatedChangeDetail	contains	zero or one
ChangeAssociatedFRS_Approval	associated	zero or one
ChangeAssociatedFRS_MyItem	associated	zero or one
ChangeAssociatedFRS_ReleasePackage	associated	zero or one
ChangeAssociatedGroupApproval	associated	zero or one
ChangeAssociatedPIR	associated	zero or one
ChangeAssociatedReleaseProject	associated	zero or many
ChangeAssociatedSoftwareAction	associated	zero or one
ChangeAssociatedWorkflowInstance	associated	zero or one
ChangeAssociatesCI	associated	zero or many
ChangeAssociatesContactGroup	associated	zero or many
ChangeAssociatesInventoryItem	associated	zero or many
ChangeAssociatesServiceCatalog	associated	zero or many
ChangeContainsAttachment	contains	zero or one
ChangeContainsJournal	contains	zero or one
ChangeContainsTask	associated	zero or one
ChangeContainsTaskAssignment	contains
ChangeDetailLinkedToChange	linked
EmployeeAssociatesChangeAsCAB	associated	zero or many
FAQAssociatedChange	associated	zero or many
FRS_ReleasePackageLinkedToChange	linked
IncidentAssociatesChange	associated	zero or many
PIRLinkedToChange	linked
PlannedCIAssociatedChange	associated	zero or one
PlannedCILinkedToChange	linked
ProblemAssociatesChange	associated	zero or many
SoftwareActionAssociatedChange	associated	zero or one

Change Business Object Layouts

Layout	Default Roles
Change	Change Manager
Change.SDA	Service Desk Analyst, Service Desk Manager, Problem Manger, Discovery Manager
Change.SDM	Service Desk Analyst, Service Desk Manager, Problem Manger, Discovery Manager

Change Business Object Forms

Form Name	Purpose
Change.Approval	Used by approver to view change requests.
Change.Brief.New	Brief preview below list (browse).
Change.DataEntry	Main change edit form (from another object, such as incident or problem).
Change.DataEntry.SDA	Allows data entry by Service Desk Analyst.
Change.new	Popup view.
ChangeDetails	Edit change (details tab for Change Manager).
ChangeDetails.SDA	Details tab for Service Desk Analysts.

Change Business Object Quick Actions

Field	Description
Approve My Vote	Adds approval vote.
Deny My Vote	Vote to deny approval.
Update End Date value from Release	Overwrites the value in the Scheduled End Date field in the release object with $([ ]OutageEndDateTime) value.
Update Start Date value from Release	Overwrites the value in the Scheduled Start Date field in the release object with $([ ]OutageStartDateTime) value.
Form Actions
Change Status to Cancelled	Cancels the selected change by changing the status to canceled.
Change Status to Deferred	Updates the status of the selected change to deferred.
Change Status to Denied	Updates the status of the selected change to denied.
Change Status to Requested	Updates the status of the selected change to requested.
Close related problem	Updates the status of the linked problem to closed.
Set CI Added Value	Stamps the current date and time when value is added to a configuration item.
Set Trigger To Apply Changes	Stamps the current date and time when a configuration item change invokes a trigger.
Update Status to Implemented	Updates the status of the selected change to implemented.
Change Status to Implemented	Changes the status of the selected change to implemented. Stamps the change with a user ID and date.
Notifications
NotifyCMImplementationFailed	Sends notification to the Change Manager upon a change implementation failure.
SendRequestorNotifcationChangeScheduled	Sends notification to the requestor when a change has been scheduled.
SendRequestorNotificationChangeCancelled	Sends notification to the requestor when a change has been canceled.
SendRequestorNotificationChangeDenied	Sends notification to the requestor when a change has been denied.
SendRequestorNotificationChangeImplemented	Sends notification to the requestor when a change has been implemented.
SendRequestorNotificationPendingApproval	Sends notification to the requestor when a change has reached the pending approval status.
System Actions
Add Internal Task	Creates a new task for the selected change.
New Announcement	Creates a new announcement regarding the selected change.
New Incident from Change	Creates a new incident that links to the selected change.
New Note	Creates a new note for the selected change.
New PIR	Creates a new post-implementation review item for the selected change.

Change Business Object Searches

Field	Criteria
Changes created last 30 days	Find 'Change' where: Change# CreatedDateTime Greater Or Equal $(LastThirtyDays())
My active changes	Find 'Change' where: Change# RequestedBy Equal To $(CurrentUserDisplayName()) AND Change# Status Not Equal To Closed
Changes closed last 30 days	Find 'Change' where: Change# ClosedDateTime Greater Or Equal $(LastThirtyDays())
Changes for pivot table	Find 'Change' where: Change# Status Not In List Cancelled, Closed, Deferred, Denied, Implemented, Logged
Changes this year and not closed	Find 'Change' where: Change# CreatedDateTime Greater Or Equal $(StartOfThisYear()) AND Change# Status Not Equal To Closed
Active changes	Find 'Change' where: Change# Status Not In List Cancelled, Closed, Denied
Changes pending approval	Find 'Change' where: Change# Status Equal To Pending Appoval
Changes scheduled in last 7 days	Find 'Change' where: Change# Status Equal To Scheduled AND Change# ScheduledStartDate Greater Or Equal $(LastSevenDays())
Changes scheduled this month	Find 'Change' where: Change# Status Equal To Scheduled AND Change# ScheduledStartDate Greater Or Equal $(StartOfThisMonth())
Changes with inventory items linked	Find 'CI' where: CI# RecID Is Not Empty
Denied changes	Find 'Change' where: Change# Status Equal To Denied
Emergency changes	Find 'Change' where: Change# Status Equal To Closed AND Change# Type of Change Equal To Emergency
Implemented changes	Find 'Change' where: Change# Status Equal To Implemented
Major changes	Find 'Change' where: Change# Status Equal To Major AND Change# Status Not Equal To Closed
Minor changes	Find 'Change' where: Change# Status Equal To Minor AND Change# Status Not Equal To Closed
My changes	Find 'Change' where: Change# RequestedBy Equal To $(CurrentUserDisplayName())
Non emergency changes	Find 'Change' where:Change# Status NotIn List Cancelled, Closed, Deferred, Denied AND Change# Type of Change Not Equal To Emergency
Priority 1 changes	Find 'Change' where:Change# Priority Equal To 1
Request changes	Find 'Change' where: Change# Status Not Equal To Requested
Significant changes	Find 'Change' where: Change# Type of Change Equal To Significant AND Change# Status Not Equal To Closed
Standard changes	Find 'Change' where: Change# Type of Change Equal To Standard AND Change# Status Not Equal To Closed

Change Business Object Templates

•Routine Change Templates

•Non-Routine Change Templates

Routine Change Templates

These templates are used for standard changes or for changes that are routine, cause minimal disruption, and do not require approval. They are designed to allow Service Desk Analysts to quickly log a change.

Create Mail Archive for Microsoft Exchange Mail Folder

Field	Description
Template Name	Create Mail Archive for Microsoft Exchange Mail Folder
Team	Change Management
Status	Logged
Type	Standard
Category	Storage
Justification	Scheduled Maintenance
Urgency	Low
Impact	Low
Summary	Create Mail Archive for Microsoft Exchange Mail Folder
Description	Standard Change: Create Mail Archive for Microsoft Exchange Mail Folder

Install Approved Software Package

Field	Description
Template Name	Install Approved Software Package
Team	Change Management
Status	Logged
Type	Standard
Category	Software
Justification	Enhancement
Urgency	Low
Impact	Low
Summary	Install Approved Software Package
Description	Standard Change: Install Approved Software Package

Microsoft Security Patch Install for Windows Servers

Field	Description
Template Name	Microsoft Security Patch Install for Windows Servers
Team	Change Management
Status	Logged
Type	Standard
Category	Software
Justification	Enhancement
Urgency	Low
Impact	Low
Summary	MS Security Patch Install for Windows Servers
Description	Standard Change: Microsoft Security Patch Install for Windows Servers

Replace Printer Accessory

Field	Description
Template Name	Replace Printer Accessory
Team	Change Management
Status	Logged
Type	Standard
Category	Network Device
Justification	Scheduled Maintenance
Urgency	Low
Impact	Low
Summary	Replace Printer Accessory
Description	Standard Change: Replace Printer Accessory

Server Reboot

Field	Description
Template Name	Server Reboot
Team	Change Management
Status	Logged
Type	Standard
Category	Computer
Justification	Unscheduled Maintenance
Urgency	Medium
Impact	Low
Summary	Server Reboot
Description	Standard Change: Server Reboot

Server Relocation

Field	Description
Template Name	Server Relocation
Team	Change Management
Status	Logged
Type	Standard
Category	Computer
Justification	Enhancement
Urgency	Low
Impact	Low
Summary	Server Relocation
Description	Standard Change: Server Relocation

Standard

Field	Description
Template Name	Standard
Team	Change Management
Status	Logged
Type	Standard
Urgency	Medium
Impact	Medium

Update Antivirus Files

Field	Description
Template Name	Update Antivirus Files
Team	Change Management
Status	Logged
Type	Standard
Category	Software
Justification	Enhancement
Urgency	Low
Impact	Low
Summary	Update Antivirus Definition Files
Description	Standard Change: Update Antivirus Definition Files

Non-Routine Change Templates

Emergency

Field	Description
Template Name	Emergency
Team	Change Management
Status	Logged
Type	Emergency
Urgency	High
Impact	High

Major

Field	Description
Template Name	Major
Team	Change Management
Status	Logged
Type	Major
Urgency	Medium
Impact	Medium

Minor

Field	Description
Template Name	Minor
Team	Change Management
Status	Logged
Type	Minor
Urgency	Low
Impact	Low

Significant

Field	Description
Template Name	Significant
Team	Change Management
Status	Logged
Type	Significant
Urgency	Medium
Impact	Medium