Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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About Configuring the HEAT DSM Legacy Integration

Before you can install software through a service request or incident in Service Manager, you must synchronize the software between HEAT DSM and Service Manager. (See About Synchronizing Software Packages and Sets.) The software must also be activated on Service Manager. (See Activating Software Packages, Software Sets, and Operating System Sets.)

Service Desk Analysts periodically synchronize software packages to keep the list up to date. After manually activating packages, sets, and operating systems, Service Desk Analysts can install or provision a software package on a managed computer.