Service Manager
This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.To view the help for the latest version of Service Manager, click here
Initially Configuring the New HEAT DSM Integration
The HEAT DSM integration configuration uses web services. Be sure to configure the HEAT DSM integration web services from the HEAT DSM Integration workspace and not from the Web Service Connections (BETA) workspace.
To set up your Service Manager system for the HEAT DSM integration, configure the settings as follows:
1.From the Configuration Console, click Extend > HEAT DSM Integration to open the HEAT DSM Integration workspace.
2.Enter information into the fields.
| Field | Description |
|---|---|
| HEAT DSM Web Services called from HEAT SM | |
| Web Service Address |
The web server address of HEAT DSM. This is the URL that Service Manager uses to call HEAT DSM.
Click Test Connection to test the connection and make sure that the system can reach the web service. |
| User Name | The user name of a user in HEAT DSM, such as "DSMAdmin". This user must have permission to run requests from Service Manager. |
| User Unique ID | The unique ID for the HEAT DSM user. This value is from the HEAT DSM Console, from the field called Properties > Object > Unique ID. |
| HEAT Web Services called from HEAT DSM | |
| HEAT Status Update URL |
The Service Manager inbound web service server name appended with the Service Manager tenant name. The system automatically populates this field with a value entered in the System Configuration Wizard when you initially installed the system. If you change this value, the URL must be in this format: http(s):// HEAT_SM_server:Port/InboundWebservice/Tenant_URL.asmx
Click Test Connection to test the connection and make sure that the system can reach the web service.
This is the same value as the Infrastructure > Configuration > HEAT/ITSM Integration Settings > ITSM 7: URL of the DSM Integration Service (ITSM) field in the HEAT DSM Console. |
| Authentication Key |
The authentication key. Select one from the drop-down list. The drop-down list is populated from the API keys in Service Manager, which are generated from the API Keys workspace. See Configuring the API Key.
This is the same value as the Infrastructure > Configuration > HEAT/ITSM Integration Settings > Heat Cloud: Authentication key field in the HEAT DSM Console. |
| Other HEAT DSM Integration Configuration | |
| Web Service Script List |
Lists the web service scripts associated with the new HEAT DSM integration. If your system has a new HEAT DSM integration, these web service scripts must be turned on.
Only use web service scripts if you are implementing a new HEAT DSM integration. These are not used with the HEAT DSM legacy integration, and if they are used, the system gives an error.
Click Activate All to activate all of the web service scripts or click Deactivate All to deactivate all of the web service scripts. |
|
Legacy HEAT DSM Integration Service Information NOTE: This section is only used for the HEAT DSM legacy integration. |
|
| URL | Automatically populated by the system. Specifies the HEAT DSM URL for the HEAT DSM legacy integration. |
| Client Authentication Key | Automatically populated by the system. Specifies the authentication key for the HEAT DSM legacy integration. |
3.Click Save.
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