Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Viewing Configuration Items in the HEAT DSM Managed Software - Legacy Workspace

Service Desk Analysts can open the DSM Managed Software - Legacy workspace to view (but not change) managed software, its status, and other information.

1.Log into the Service Desk Console.

2.Open the DSM Managed Software - Legacy workspace to view the following information:

•Software synchronization and activation status.

•Software parameters.

•Whether a package is uninstallable.

•Whether approval is required for a package.

•Whether a package or set is published to the Self-Service Portal.