Service Manager
This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.To view the help for the latest version of Service Manager, click here
Knowledge Business Object Reference
The following tables list the default definitions of the Knowledge business object.
•Knowledge Business Object Field Descriptions
•Knowledge Business Object Relationship Definitions
•Knowledge Business Object Layouts
•Knowledge Business Object Forms
•Knowledge Business Object Quick Actions
•Knowledge Business Object Searches
Knowledge Business Object Field Descriptions
|
Display Name |
Type |
Size |
Description |
|
AttachmentData |
Binary File |
n/a |
Control for attaching indexed documents to the article that can be indexed and searched (if the attachment is a format that can be indexed). |
|
AttachmentData_ |
Text |
256 |
Attachment file name. |
|
AttachmentData_ |
Text |
10 |
Attachment file type. |
|
Author |
Text |
100 |
Used in the case where the article author is not the creator. Defaults to the login ID of the article creator. |
|
Category |
Text |
50 |
One of the knowledge categories. |
|
Collection |
Text |
50 |
The knowledge collection. |
|
CountFeedback |
Number |
8 digits |
Number of times users answered "This solved my problem" question. |
|
CountHelpful |
Number |
8 digits |
Number of times users answered yes to "This solved my problem". |
|
CountNotHelpful |
Number |
8 digits |
Number of times users answered no to "This solved my problem". |
|
CountView |
Number |
8 digits |
Number of views from users in the Self-Service Portal. |
|
CreatedBy |
Text |
200 |
Login ID of the person who created the article. |
|
CreatedDateTime |
DateTime |
n/a |
Date and time when the article was created. |
|
Details |
Text |
Unlimited |
Description of the knowledge article. |
|
DisplayText |
Text |
350 |
Text displayed for knowledge article. |
|
EffectiveDate |
Date |
n/a |
Date at which the article is effective and should be published for user access. Currently there are no actions associated with this date. |
|
Environment |
Text |
200 |
The knowledge environment. |
|
Expiration |
Date |
n/a |
Date at which the article is no longer considered valid. |
|
KnowledgeType (FRS_KnowledgeType) |
Text |
30 |
Specifies the type of knowledge. |
|
IsBusinessApproval |
Boolean |
Y/N |
Specifies whether approval is required from the business unit. |
|
IsPresentationApproval |
Boolean |
Y/N |
Specifies whether approval is required from the presentation unit. |
|
IsTechnicalApproval |
Boolean |
Y/N |
Specifies whether technical approval is required. |
|
Keywords |
Text |
200 |
Allows keyword entry to assist in searches. |
|
KnowledgeNumber |
Number |
8 digits |
Knowledge article ID number. |
|
KnowledgeVersion |
Number |
4 digits |
Knowledge article version number. |
|
LastModBy |
Text |
200 |
Login ID for the last person to modify the article. |
|
LastModDateTime |
DateTime |
n/a |
Date and time when the article was modified. |
|
NextReviewDate |
Date |
n/a |
Date used by the workflow engine to determine when the article review period has ended. If the article approval yes vote criteria has not been met by this time the article is considered to have failed the review process and is set to rejected status. |
|
Owner |
Text |
200 |
User who created the article. |
|
OwnerEmail |
Text |
100 |
Email address of the owner. |
|
OwnerTeam |
Text |
30 |
Owner team. |
|
OwnerType |
Text |
30 |
Owner type. |
|
PublishedDate |
Date |
n/a |
Date published. |
|
RecID |
Text |
32 |
Record ID. |
|
RetiredDate |
Date |
n/a |
Date when the article was moved into the archived status. |
|
Status |
Text |
50 |
The knowledge status. |
|
SubCategory |
Text |
100 |
The knowledge subcategory. |
|
Title |
Text |
300 |
Article title. |
|
UserRating |
Number |
10 digit, 2 decimal |
Average value for the user ratings. |
Knowledge Business Object Relationship Definitions
|
Child Object |
Binding |
Cardinality |
|
FRS_KnowledgeAssocAttachment |
contains |
zero or many |
|
AuditHistoryRelationship |
contains |
zero or many |
|
CIAssociatedFRS_Knowledge |
associated |
zero or many |
|
FRS_KnowledgeAssociatedFAQ |
associated |
zero or many |
|
FRS_KnowledgeAssociatedFRS_Approval |
associated |
zero or many |
|
FRS_KnowledgeAssociatedWorkflowInstance |
associated |
zero or many |
|
FRS_KnowledgeAssociatedFRS_Knowledge |
associated |
zero or many |
|
IncidentAssocFRS_Knowledge |
associated |
zero or many |
|
FRS_KnowledgeContainsJournal |
contains |
many |
|
FRS_KnowledgeContainsKMFeedback |
contains |
many |
|
FRS_KnowledgeAssociatedProblem |
associated |
zero or many |
|
FRS_KnowledgeAssociatedTask |
associated |
zero or many |
Knowledge Business Object Layouts
|
Layout |
Context |
Default Role |
Associated Forms |
|
FRS_Knowledge |
Create, publish, archive, and manage knowledge articles. |
Knowledge Manager |
KnowledgeStatus KnowledgeRepositories KnowledgeCategory KnowledgeSubCategory KnowledgeEnvironment Profile.Employee StandardUserTeam |
Knowledge Business Object Forms
|
Name |
Purpose |
|
FRS_Knowledge |
Main FRS_Knowledge edit. |
|
FRS_Knowledge.Brief |
Brief preview below list (browse). |
Knowledge Business Object Quick Actions
|
Name |
Action |
|
Archive Knowledge Article |
Change article status to archived. |
|
Article Feedback |
Create new KMFeedback business object. |
|
Publish Knowledge Article |
Update status to published. Run for workflow instance. |
|
Submit for Review |
Change article status to in review. |
|
Create Assignment |
Change owner team to knowledge management. Change summary to Knowledge Article for Review. |
Knowledge Business Object Searches
|
Name |
Criteria |
|
Articles created in the last 30 days |
Find 'FRS_Knowledge' where: FRS Knowledge# CreatedDateTime Greater or Equal $(LastThirtyDays()) |
|
Articles created this month |
Find 'FRS_Knowledge' where: FRS Knowledge# CreatedDateTime Greater or Equal $(StartOfThisMonth()) |
|
Articles modified in the last 30 days |
Find 'FRS_Knowledge' where: FRS Knowledge# LastModDateTime Greater or Equal $(StartOfThisMonth()) |
|
Articles published this month |
Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Published AND Find 'FRS_Knowledge' where: LastModDateTime Greater or Equal $(LastThirtyDays()) |
|
Articles rejected this month |
Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Rejected AND Find 'FRS_Knowledge' where: LastModDateTime Greater or Equal $(LastThirtyDays()) |
|
Articles retired this month |
Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Expired AND Find 'FRS_Knowledge' where: RetiredDate Greater or Equal $(LastThirtyDays()) |
|
Articles this year |
Find 'FRS_Knowledge' where: FRS Knowledge# CreatedDateTime Greater or Equal $(StartOfThisYear()) |
|
Articles updated this month |
Find 'FRS_Knowledge' where: FRS Knowledge# LastModDateTime Greater or Equal $(StartOfThisMonth()) |
|
Articles with pending actions |
Find 'Task' where: Task# Status Equal to Logged OR Task# Status Equal to Assigned OR Task# Status Equal to Accepted |
|
Articles with solved incidents |
Find 'Incident' where: Incident# Status In List Closed, Resolved |
|
My authored articles |
Find 'FRS_Knowledge' where: FRS Knowledge# Author Equal to $(CurrentLoginId()) |
|
All articles |
Find 'FRS_Knowledge' where: FRS Knowledge# RecID Is Not Empty |
|
Articles archived this month |
Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Archived AND LastModDateTime Greater or Equal $(LastThirtyDays()) |
|
Articles in draft this month |
Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Draft AND LastModDateTime Greater or Equal $(LastThirtyDays()) |
|
Articles in review this month |
Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to In Review AND LastModDateTime Greater or Equal $(LastThirtyDays()) |
|
Articles reviewed this month |
Find 'FRS_Knowledge' where: FRS Knowledge# Status Equal to Reviewed AND LastModDateTime Greater or Equal $(LastThirtyDays()) |
|
Articles with feedback |
Find 'KM_Feedback' where: KMFeedbackType Equal To ArticleFeedback |
|
Articles with feedback in last 30 days |
Find 'KM_Feedback' where: KMFeedbackType Equal To ArticleFeedback AND 'KM_Feedback' CreatedDateTime Greater or Equal $(LastThirtyDays()) |
|
Articles with feedback this month |
Find 'KM_Feedback' where: KMFeedbackType Equal To ArticleFeedback AND 'KM_Feedback' CreatedDateTime Greater or Equal $(StartOfThisMonth()) |
|
My owned articles |
Find 'FRS_Knowledge' where: FRS Knowledge# Owner Equal to $(CurrentLoginId()) |
Was this article useful?
The topic was:
Inaccurate
Incomplete
Not what I expected
Other
Copyright © 2018, Ivanti. All rights reserved.