Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Publishing a Knowledge Article

When a knowledge article goes through the approval process and is approved, the system updates the status of the knowledge article to reviewed. A Knowledge Manager then has the option to review the knowledge article again or promote it to published status.

Only a Knowledge Manager can promote an article to published status.

Follow these steps to promote a knowledge article to the published status:

1.Log in to the application as a Knowledge Manager.

2.Open the Knowledge workspace or select the Knowledge tab in a parent business object.

3.Select the knowledge article.

4.From the Status field drop-down list, select Published or click Publish Knowledge Article from the toolbar.

The system updates the Published Date field with the current date.