Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Configuring the List Control

•Placing the List Onto the Form

•Creating a Custom List

•Creating a Validation List

•Specifying Image Details

Placing the List Onto the Form

1.Log in to the application as a service owner.

2.Open a request offering.

3.Click the 2. Design Request Form tab.

4.Drag the List control from the right pane onto the form. See Working with Request Offerings

5.Click in the title area (such as List 1) and enter a label for the list.

6.Click in the description area and enter a description for users.

7.Click the edit icon next to the label. The system displays the Item Configuration Editor.

Request Offering - Item Configuration Editor

Creating a Custom List

You can create a pick list based on a custom list of items that you define. You can associate each custom list item with an image so that an item's image displays when a user selects the item.

1.Log in to the application as a service owner.

2.Open a request offering.

3.Click the Design Request Form tab and then click the edit icon .

4.In the Item Configuration Editor, expand the pick list area.

Item Configuration Editor - Pick List Area

5.Choose Custom, then click the Add icon . The system displays the option fields.

6.Enter information into the fields.

Field	Description
Option name	The name of the item to appear on the pick list.
Price	Optional. A price for the item.
Image file	Optional. An image. Select from the drop-down list. Images are available only if you have already added them to the attachment repository through the Form Designer Tools Attachment tab. See Specifying Image Details below.

7.Repeat to add more list items as needed.

8.Click OK to dismiss the window and continue configuring the request offering.

Creating a Validation List

You can create a pick list generated dynamically based on a validation list. You can use various fields associated with the validation object to enhance the list and not just the description field.

1.In the Item Configuration Editor, expand the pick list area.

Item Configuration Editor - Validation List

2.Choose Validation list. The system displays the validation fields.

3.Enter information into the fields.

Field	Description
Validation list to use	The validation list. Select from the drop-down list.
Price Field	Contains the price for the item, if any. See Home  for more details.
Recurring price field	Contains the recurring price for the item, if any. See Home  for more details.
Title Field	Contains the title of the item, if any.
Description Field	Contains the description of the item, if any.
Image field	Contains the image of the item, if any.
Cascading Validation Definition	Assigns parameter values, if your validation list contains constraints. See Example: Configuring a Pick List for a Request Offering.
Additional fields	Additional fields.
Business Object	The business object containing the field to add.
Field Name	The field to add.

4.Repeat to add more items as needed.

5.Click OK to dismiss the window and continue configuring the request offering.

Specifying Image Details

When you use the image control to display an image as a field, you can specify a file to use for a static image or a field on the current form to use as the basis for a dynamically generated image. You can also specify image height and width, and whether it has a border.

1.Open the Item Configuration Editor for an image control and expand the Field Options area.

Item Configuration Editor - Field Options

2.Specify static or dynamic image options as follows:

•Static image: Select an image file from the drop-down list in the Static/default image field. Images are available only if you have already added them to the attachment repository through the Form Designer Tools Attachment tab.

•Dynamic image: In the Trigger field from which to dynamically set image field, select the field from the current form that determines which image file is used.

The drop-down list in this field is based on one or more pick lists that 1) are defined in drop-down list controls on the current request form, and 2) are configured to use images. At least one such pick list must exist on this form for the field described here to display a populated drop-down list.

3.Specify image dimensions (in pixels) in the Max Width and Max Height fields. These fields can have a maximum value of 250.

4.Select whether the image has a border.

5.Click OK.