Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

About the Service Level Manager Dashboard

The Service Level Manager dashboard gives you a snapshot of service level targets while enabling you to drill down and view certain details.

1.Log in to the application as a service owner.

2.Click All Dashboards. The system displays a list of dashboards.

3.Open the dashboard called SLM Dashboard.

Service Level Manager Dashboard

The default dashboard provides the following:

•Service Compliance Trend: The trend of the overall compliance of service requests.

•SLA Target Compliance: Compares the target compliance vs. the actual compliance of each service level agreement according to organizational unit.

•SLA Compliance: Compares the target compliance vs. the actual compliance of each service level agreement according to service.

•OLA Target Compliance: Compares the target compliance vs. the actual compliance of each operational level agreement according to team.

•UC Target Compliance: Compares the target compliance vs. the actual compliance of each underpinning contract according to vendor.