Service Manager

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This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Working with Service Requests

About Service Requests

Viewing Service Requests

About Creating Service Requests

Working with Pending Service Requests

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About Approving Service Requests

Configuring Editable and Cancellable Service Requests

About Canceling a Service Request

About Closing a Service Request

Service Request State Transitions Reference

Service Request Business Object Reference

About Service Requests

An end-user request that is not a failure (incident) is a request for service (service request). Service requests are usually initiated on the Self-Service Portal.

You can create service requests for a requester or provide details on an existing request.

Service owners create Service Catalog request items.

See Direct Links to Service Requests for examples on how to access service requests from a URL.

Viewing Service Requests

1.Log into the Service Desk Console.

2.Open the Service Request workspace. A list of service requests appears.

3.Double-click a service request record to see details.

The Service Request Workspace


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