Service Manager

Home 

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Default Task State Transitions Reference

The administrator can create additional statuses to meet the business needs of your organization.

Default State Transitions for Tasks

State

Description

Accept

The user has accepted the task and takes ownership.

Cancel

The task has been canceled and is no longer valid.

Complete

The task has been successfully finished.

Continue

The task is moved out of the waiting status and the clock continues running. The system automatically assigns the task to the user who clicked Continue.

Logged

The task has been added to the log file.

Reassign

The task has been forwarded to a new owner.

Rejected

The task has been refused by the owner and is no longer valid.

Waiting

The owner has placed the task on hold, waiting for further action or information. The clock is placed on hold.


Was this article useful?    

The topic was:

Inaccurate

Incomplete

Not what I expected

Other