Service Manager
This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.To view the help for the latest version of Service Manager, click here
Default Task State Transitions Reference
The administrator can create additional statuses to meet the business needs of your organization.
Default State Transitions for Tasks
State |
Description |
Accept |
The user has accepted the task and takes ownership. |
Cancel |
The task has been canceled and is no longer valid. |
Complete |
The task has been successfully finished. |
Continue |
The task is moved out of the waiting status and the clock continues running. The system automatically assigns the task to the user who clicked Continue. |
Logged |
The task has been added to the log file. |
Reassign |
The task has been forwarded to a new owner. |
Rejected |
The task has been refused by the owner and is no longer valid. |
Waiting |
The owner has placed the task on hold, waiting for further action or information. The clock is placed on hold. |
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