Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Configuring Communicator

To make and receive calls using the Voice toolbar, you must start Communicator before you log into Service Manager.

•About Communicator

•Configuring Communicator Settings

About Communicator

Communicator settings are configured by default. However, you must enter or verify your user information and phone extension.

When the HEAT Voice server is running and your settings are correctly configured, the system displays a checkmark in the status bar at the bottom of the Communicator window.

HEAT Voice Server Running Checkmark

Configuring Communicator Settings

1.From the Windows Start menu, select All Programs > HEATSoftware > Communications Management > Communicator. The system starts Communicator.

2.From the Information tab, click Settings.

Communicator Settings

3.Click the SoftPhone tab, enter the extension of the user in the Number field, and enter the login name in the Display Name field.

4.Click Apply.

5.Click the SIP Registration tab.

6.Ensure that the IP address and port numbers are accurate.

7.Enter information into the User Name and Password fields.

8.Click OK.