Service Manager

Performing Ongoing Maintenance for the DSM Legacy Integration

After you configure the Service Manager- DSM legacy environment, perform ongoing maintenance to address the following scenarios.

•Activating a New Computer

•Activating a Computer Manually

•Adding a New Software Package to DSM and Making it Installable from Service Manager

•Creating a New Software Package in DSM and Making it Installable from Service Manager

•Adding a New Computer to DSM

•Adding an Existing Computer to DSM

•Changing the Recurring Schedule for Software Synchronization

•Changing the Recurring Schedule for Mapping Configuration Items to Computers

Activating a New Computer

A new computer must be activated in DSM before being provisioned from Service Manager.

Activating a Computer Manually

1.In DSM, choose the Computers & Users tab.

2.Right-click the computer and select Activate Computer.

To configure DSM so that new computers are automatically activated when added to DSM, refer to the documentation provided with DSM.

Adding a New Software Package to DSM and Making it Installable from Service Manager

The DSM administrator must create the software package on the DSM system. The package must have a property of ITSM Only or DSM and ITSM in the DSM Console. See Software Properties in DSM.

Follow the procedure described in Creating a New Software Package in DSM and Making it Installable from Service Manager.

Creating a New Software Package in DSM and Making it Installable from Service Manager

1.Synchronize the software package. See About Synchronizing Software Packages and Sets.

2.Optional. Change package parameters. See Viewing and Editing Default Installation Parameters.

3.Specify approval requirements or availability in the Self-Service Portal, and then activate the software package. See Specifying Approval for Software Packages.

4.Optional. Add the package to a Service Manager record so that the package is grouped together with other similar packages and displays in a filtered list when the Service Manager record is selected. See Linking Software Packages to Software Records.

Adding a New Computer to DSM

If the new computer does not yet have a fully qualified domain name or a running DSM client agent, map a configuration item to the new computer. See Mapping Configuration Items to DSM-Managed Computers.

Adding an Existing Computer to DSM

If the existing computer has a fully qualified domain name and a running DSM client agent, and has already been linked to a user, map a configuration item to the new computer. See Mapping Configuration Items to DSM-Managed Computers.

Changing the Recurring Schedule for Software Synchronization

Software packages can be synchronized on a daily or weekly schedule. See About Scheduled Synchronization.

Changing the Recurring Schedule for Mapping Configuration Items to Computers

Configuration items can be mapped to computers by running Identify Computers on a daily or weekly basis. (We recommend that you run it daily.) See About Scheduled Synchronization.