Service Manager

Synchronizing Software Packages and Sets

On the Desktop and Server Management (DSM) application, software types and properties determine which software can be synchronized and managed through Service Manager.

Software synchronization between DSM and Service Manager can be performed manually (on-demand) or on a defined schedule.

Software Types

The following software types are synchronized between DSM and Service Manager whenever a synchronization occurs:

Not all types of software packages and sets can be managed through Service Manager. See Software Properties in DSM for details about which types can and cannot be managed through Service Manager.

Software Type as Displayed in DSM	Software Type as Displayed in Ivanti Service Manager	Available in Ivanti Service Manager as ...
Application Package	Software Package	Software Installation Software Reinstallation Computer Provisioning Computer Reprovisioning
eScript Package	Software Package	Software Installation Software Reinstallation Computer Provisioning Computer Reprovisioning
Software Set	Software Set	Computer Provisioning Computer Reprovisioning
OS Installation Set	OS Set	Computer Provisioning Computer Reprovisioning

For example, a software package residing on the DSM application in the Application Package category has a software type of Software Package when it appears in Service Manager. The package is available for software installation, re-installation, provisioning, and re-provisioning within Service Manager.

Synchronizing the Software On-Demand Manually

1.Log into the Service Desk console.

2.Open the DSM On-Demand Sync Request - Legacy workspace.

3.Click New DSM Sync Request.

4.From the Sync Request Type menu, select Sync Software The application sets the DSM status to requested.

5.Select the Workflow Instance tab to view workflow status and other details. To view information about each workflow block (and not just the workflow instance), highlight the workflow instance and click Go to.

6.Click Save.

When the application complete the synchronization, the application changes the status to completed. The application synchronizes all of the software types described in Synchronized Software Types between DSM and Service Manager.

Scheduled Synchronization

A single default daily schedule is set up to synchronize software and computers. However, you can modify this record or create separate records to synchronize software and computers on different schedules.

Synchronizing Software on a Recurring Schedule

1.Log into the Service Desk console.

2.Open the Schedule Entry workspace. The application displays the Schedule Entry List view.

3.Open a DSM Software Sync and Computer Sync record.

4.In the default schedule, view or modify any of the fields.

5.Click Save.

Post-Synchronization Tasks

After the software is synchronized, you must do the following:

•Make available (or activate) the software packages, software sets, and operating systems and publish in the Self-Service Portal the software packages and sets that were synchronized between DSM and Service Manager, as described in Activating Software Packages and OS Sets.

•If appropriate, specify whether approval is required before the software package is made available to the requester, as described in Specifying Approval for Software Packages.

•Associate one or more DSM-defined software packages into a Service Manager software record, as described in Linking Software Packages to Records. Only software packages that are linked to the Service Manager software record are available in the Self-Service Portal and to Service Desk Analysts.

•View the installation parameters for a software package, as described in Viewing and Editing Default Installation Parameters.

•View operating systems linked to the software packages, as described in Viewing Operating Systems Linked to Software Packages.

•Map your configuration items to the DSM-managed computers, as described in Mapping Configuration Items to DSM-Managed Computers.

Activating Software Packages and OS Sets

After synchronization between DSM and Service Manager, the software or operating application has a status of not available in Service Manager until it is activated. You must activate any software that has a status of not available before it can be installed or provisioned in Service Manager.

You must publish the software package and software set in the Self-Service Portal so that it is available for requesters from the Self-Service Portal.

1.Log into the Service Desk console.

2.Open one or more of the following workspaces:

•To make available software packages, open the DSM Software Package - Legacy workspace.

•To make available software sets, open the DSM Software Set - Legacy workspace.

•To make available software operating systems, open the DSM Operating System Set - Legacy workspace.

3.Click the arrow at the top of the Status column, then choose Group by this Field. The application lists all the records set to not available together.

4.Depending on the workspace you are in, choose one of the following actions:

•Activate Software Package: If you are in the DSM Software Package - Legacy workspace.

•Activate Software Set: If you are in the DSM Software Set - Legacy workspace.

•Activate OS Set: If you are in the DSM Operating System Set - Legacy workspace.

The application sets the status to requested and creates a task to activate. After the DSM server processes the task, the application sets the status to available.

5.Select the records to make available to end users in the Self-Service Portal:

•Publish to Self Service: If you are in the DSM Software Package - Legacy workspace.

•Publish to Self Service: If you are in the DSM Software Set - Legacy workspace.

You can also open a record and select Publish to Self Service.

The Publish to SelfService column shows a value of yes and the application makes the item available in the Self-Service Portal.

Specifying Approval for Software Packages

If you specify approval for a software package, an approval task is created when the software is requested from the Self-Service Portal.

To require approval for hardware or operating system sets, see Defining Hardware and Software Profiles.

1.Log into the Service Desk console.

2.Open the DSM Software Package workspace.

3.Open the record for which to specify approval.

4.On the Details tab, check Approval required. The Approval Required column in the list view shows a value of yes.

5.Save the record.

Viewing and Editing Default Installation Parameters

Installation parameters (such as parameter name, display name, additional text, and so on) that are displayed in a software package are inherited from the DSM application when software packages are synchronized. You can, however, edit the inherited parameters and make the edited parameters default to Service Manager.

1.Log into the Service Desk console.

2.Open the DSM Software Package - Legacy workspace.

3.Select a record for which to view installation parameters, and open it.

4.Click the Installation Params tab.

5.Select a parameter in the list and open it or click Go to.

6.In the Edit Installation Parameters window, do any of the following:

•In the Display Name field, enter a new display name.

•From the Parameter Type menu, select an option: integer, text, or password.

•Check Required if the parameter is mandatory.

7.Click Save.