Configuring Service Manager - Introduction

This help is intended for Administrators or any user role who has access to the Configuration console to setup and configure the application and manage how other users access and use the application.

If you are an IT Support staff or a similar role looking for information on how to use the Service Desk console, see Using the Service Desk console. And if you are an employee or an external customer looking for information on how to use the Self Service portal, see Getting Started with Self Service portal.