Administering and Customizing Service Manager Using the Configuration Console

This section describes how to customize Service Manager.

•Working with Business Objects

•Using Business Rules

•Using Relationships

•Using Forms

•Using Layouts

•Working with Lists

•Working with Dashboards

•Using Quick Actions

•Using Pick Lists

•Using Counters

•About Accessing the Audit History

•Working with Escalations

•About the Schedule Entry and Scheduled Jobs Workspaces

•About Authentication

•About Application Security

•Working with Styles

•About Workflows

•Working with a Universal Worklist

•Improving System Performance