Default Global Constants

Name	Default Value	Type	Description
AdminEmailAddress	[email protected]	Text	Default email address for the administrator.
AppDevEmailAddress	[email protected]	Text	For development use.
ArchiveAge	180	Number	Any records older than this number of days will be considered for archive.
DefaultComputerProvApprover	Admin	Text	Default approver for computer provisioning through Ivanti Desktop and Server Management (Ivanti DSM).
DefaultFromAddress	[email protected]	Text	Default approver for software installations through Ivanti DSM.
DefaultSWInstallationApprover	[email protected]	Text	Default approver for software installations through Ivanti DSM.
DefaultSurveyID	E7146EFB-7700-4FB3-84A7-699100925528	Text	Default survey ID.
DefaultSurveyName	Sample Survey	Text	Default survey name.
DisableDataChangeLogs	False	Boolean	Transaction audit logs; disables all create, update, and delete logging.
DisableDataViewLogs	False	Boolean	Transaction audit logs; disables all view logging.
ExportMailBody	ExportMailBody	Text	Export mail body (saved search export).
ExportMailSubject	ExportMailSubject	Text	Export mail subject (saved search export).
IncidentSurveyFreq	5	Number	Defines the frequency for incident surveys.
ITEmailAddress	[email protected]	Text	Default IT email address.
ListenrEmailAddress	[email protected]	Text	Default address for the email listener.
MaxTransactionAuditLogAge	30	Number	Transaction audit logs; specifies the age in days at which log entries are purged.
OLAEnabled	True	Text	Enables or disables operational level agreement-driven escalation for tasks.
QAEmailAddress	[email protected]	Text	Default QA email address.
SCAutoSaveTimeout	3	Number	Autosaves every 0-N minutes. The default is every 3 minutes. To disable, set to 0 (zero). See Configuring the Save For Later Feature.
SCDisableSaveForLater	False	Boolean	Disables the save for later feature. The default is false (which shows the Save for Later button). Set to true to hide the Save For Later button. See Configuring the Save For Later Feature.
ServiceDeskEmailAddress	[email protected]	Text	Service desk email address.
ServiceDeskMgrEmailAddress	[email protected]	Text	Service desk manager email address.
ServiceDeskMgrTeam	service desk	Text	Service desk manager team.
ServiceLevelMangerLoginID	admin	Text	Service level manager login ID.
ServiceReqSurveyFreq	5	Number	Defines the frequency for the service request survey.
SLAEnabled	False	Text	Enables or disables the service level agreement-driven escalation for incidents and service requests. The service level agreement calculation is based on this global constant by default. If the value is false (default), the service level agreement is not associated with incidents and service requests that have been created. If the value is true, the service level agreement is associated with incidents and service requests.
SLTDeliveryComplianceTarget	90	Number	Service level target delivery compliance target default for creating a default package.
SLTDeliveryTargetDurationDays	5	Number	Service level target delivery target duration days default for creating a default package.
SLTDeliveryTargetDurationHrs	0	Number	Service level target delivery target duration hours default for creating a default package.
SLTDeliveryTargetDurationMin	0	Number	Service level target delivery target duration minutes default for creating a default package.
SLTResolutionComplianceTarget	90	Number	Service level target resolution compliance target default for creating a default package.
SLTResolutionTargetDurationDays	5	Number	Service level target resolution target duration days default for creating a default package.
SLTResolutionTargetDurationHrs	0	Number	Service level target resolution target duration hours default for creating a default package.
SLTResolutionTargetDurationMin	0	Number	Service level target resolution target duration minutes default for creating a default package.
SLTResponseComplianceTarget	90	Number	Service level target response compliance target default for creating a default package.
SLTResponseTargetDurationDays	5	Number	Service level target response target duration days default for creating a default package.
SLTResponseTargetDurationHrs	0	Number	Service level target response target duration hours default for creating default package.
SLTResponseTargetDurationMin	0	Number	Service level target response target duration minute default for creating default package.
TrainingEmailAddress	[email protected]	Text	Used for training.

AdminEmailAddress

[email protected]

Text

Default email address for the administrator.

AppDevEmailAddress

[email protected]

Text

For development use.

ArchiveAge

180

Number

Any records older than this number of days will be considered for archive.

DefaultComputerProvApprover

Admin

Text

Default approver for computer provisioning through Ivanti Desktop and Server Management (Ivanti DSM).

DefaultFromAddress

[email protected]

Text

Default approver for software installations through Ivanti DSM.

DefaultSWInstallationApprover

[email protected]

Text

Default approver for software installations through Ivanti DSM.

DefaultSurveyID

E7146EFB-7700-4FB3-84A7-699100925528

Text

Default survey ID.

DefaultSurveyName

Sample Survey

Text

Default survey name.

DisableDataChangeLogs

False

Boolean

Transaction audit logs; disables all create, update, and delete logging.

DisableDataViewLogs

False

Boolean

Transaction audit logs; disables all view logging.

ExportMailBody

Text

Export mail body (saved search export).

ExportMailSubject

Text

Export mail subject (saved search export).

IncidentSurveyFreq

5

Number

Defines the frequency for incident surveys.

ITEmailAddress

[email protected]

Text

Default IT email address.

ListenrEmailAddress

[email protected]

Text

Default address for the email listener.

MaxTransactionAuditLogAge

30

Number

Transaction audit logs; specifies the age in days at which log entries are purged.

OLAEnabled

True

Text

Enables or disables operational level agreement-driven escalation for tasks.

QAEmailAddress

[email protected]

Text

Default QA email address.

SCAutoSaveTimeout

3

Number

Autosaves every 0-N minutes. The default is every 3 minutes. To disable, set to 0 (zero). See Configuring the Save For Later Feature.

SCDisableSaveForLater

False

Boolean

Disables the save for later feature. The default is false (which shows the Save for Later button). Set to true to hide the Save For Later button. See Configuring the Save For Later Feature.

ServiceDeskEmailAddress

[email protected]

Text

Service desk email address.

ServiceDeskMgrEmailAddress

[email protected]

Text

Service desk manager email address.

ServiceDeskMgrTeam

service desk

Text

Service desk manager team.

ServiceLevelMangerLoginID

admin

Text

Service level manager login ID.

ServiceReqSurveyFreq

5

Number

Defines the frequency for the service request survey.

SLAEnabled

False

Text

Enables or disables the service level agreement-driven escalation for incidents and service requests.

The service level agreement calculation is based on this global constant by default.

If the value is false (default), the service level agreement is not associated with incidents and service requests that have been created. If the value is true, the service level agreement is associated with incidents and service requests.

SLTDeliveryComplianceTarget

90

Number

Service level target delivery compliance target default for creating a default package.

SLTDeliveryTargetDurationDays

5

Number

Service level target delivery target duration days default for creating a default package.

SLTDeliveryTargetDurationHrs

0

Number

Service level target delivery target duration hours default for creating a default package.

SLTDeliveryTargetDurationMin

0

Number

Service level target delivery target duration minutes default for creating a default package.

SLTResolutionComplianceTarget

90

Number

Service level target resolution compliance target default for creating a default package.

SLTResolutionTargetDurationDays

5

Number

Service level target resolution target duration days default for creating a default package.

SLTResolutionTargetDurationHrs

0

Number

Service level target resolution target duration hours default for creating a default package.

SLTResolutionTargetDurationMin

0

Number

Service level target resolution target duration minutes default for creating a default package.

SLTResponseComplianceTarget

90

Number

Service level target response compliance target default for creating a default package.

SLTResponseTargetDurationDays

5

Number

Service level target response target duration days default for creating a default package.

SLTResponseTargetDurationHrs

0

Number

Service level target response target duration hours default for creating default package.

SLTResponseTargetDurationMin

0

Number

Service level target response target duration minute default for creating default package.

TrainingEmailAddress

[email protected]

Text

Used for training.