Using the AddAttachment Web Method
Adds an attachment to the specified business object record.
Request Syntax
FRSHEATIntegrationAddAttachmentResponse AddAttachment(string sessionKey, string tenantId, ObjectAttachmentCommandData commandData)
Parameters
•sessionKey: The session key from the Connect web method.
•tenantId: The tenant for which the session key is authenticated.
•commandData: A structure containing information about the creation request.
public class ObjectAttachmentCommandData
{
public string ObjectId;
public string ObjectType;
public string fileName;
public Byte[] fileData;
}
•ObjectId: The RecID of the new attachment.
•ObjectType: The type of the main business object to which this attachment is attached in the object reference notation.
•Filename: Name of the file.
•fileData: Actual file bytes.
Return Value
FRSHEATIntegrationAddAttachmentResponse object, defined as follows:
public class FRSHEATIntegrationAddAttachmentResponse
{
public string status { get; set; }
public string exceptionReason { get; set; }
}
The FRSHEATIntegrationAddAttachmentResponse class has the following fields:
•status: Provides a status about the state of the connection. The table below contains a full description of the available status values.
•exceptionReason: Contains exception information, if the application throws an exception when running this web method.
The following table lists the available status values and describes how to interpret them.
|
Status |
Explanation |
|---|---|
|
Success |
Successfully added the attachment to the business object record. |
|
Error |
Cannot add the attachment to the business object record. The exception information is stored in the exceptionReason field. The following are common errors: The file that is uploaded is a restricted file extension. Please contact your System Administrator for a list of allowed file extensions for upload. The attachment has a file extension that is not allowed for the specified tenant. Attachment upload finished unsuccessfully. The application cannot find the business object record. The definition for business object <Business Object># was not found. The specified business object does not exist in the tenant. |
Example
The following example reads in a sample image from the local file application of the user, and attaches the file to the specified incident record.
const string fileName = "C:\\Temp\\sample.jpg";
using (FileStream fs = new FileStream(fileName, FileMode.Open, FileAccess.Read))
{
using (BinaryReader r = new BinaryReader(fs))
{
byte[] AttachmentData = new byte[fs.Length];
for (int i = 0; i < fs.Length; i++)
{
AttachmentData[i] = r.ReadByte();
}
ObjectAttachmentCommandData data = new ObjectAttachmentCommandData()
{
ObjectId = "9981FBEBAA8B4EE2820364505855ABC2",
ObjectType = "Incident#",
fileName = "sample.png",
fileData = AttachmentData
};
FRSHEATIntegrationAddAttachmentResponse response = frSvc.AddAttachment(authSessionKey, tenantId, data);
if (response.status != "Success")
{
Console.WriteLine("Encountered the following error while adding the attachment to the record: " + response.exceptionReason);
}
}
}