Enabling/Disabling Chat for a Role
1.From the Configuration console, click Build > Page Layouts.
2.Select the role from the Roles column for which to disable the Chat feature.
3.In the Page Layouts column, locate Social Board, scroll to the right, and click Advanced Options.
4.Select or clear the Disable Chat check box to enable/disable Chat feature.
6.Return to the Service Desk console and refresh the browser.