Default Notifications

Business Object Location
Change# Notify requester that change is closed.
Change# Notify requester that change is Implemented.
Change# Notify requester that change is pending approval.
Change# Notify requester that change is scheduled.
Change# Prompt reason and create journal notes when change is canceled.
Change# Prompt reason and create journal notes when change is deferred.
Change# Prompt reason and create journal notes when change is denied.
Change# Send notification to owner when change is requested.
Change# Send notification when change is implemented.
FRS_ApprovalVoteTracking# Send cancellation notification to approver.
Incident# Active notification.
Incident# For new incident notification.
Incident# Incident closure notification.
Incident# Incident priority 1 notification.
Incident# Incident resolution notification.
Incident# Owner assigned.
Incident# Owner team assignment.
Incident# Priority changed.
Incident# Response time lapsed.
Incident# Send survey upon incident closure.
Incident# Stop escalation clock.
Incident# VIP notification.
Journal# Email send email.
PIR# Notify change coordinator that PIR has failed.
PIR# Notify change requester that PIR is failed.
Problem# Active problem resolved status change notification.
Problem# Identified to active status change notification.
Problem# Logged to investigation status change notification.
Problem# New priority 1 notification.
Problem# New problem notification.
Problem# Problem resolved third party.
Problem# Waiting for third party to resolved status change notification.
Problem# Waiting for resource to resolved status change notification.
ReleaseMilestone# Active milestone notification.
ReleaseMilestone# Completed milestone notification.
ServiceReq# Cancel service request.
ServiceReq# Send survey upon service request closure.
Task# Assignment send cancellation notification to assigner.
Task# Assignment send completed notification to assigner.
Task# Assignment send assigned notification.
Task# Assignment send cancel notification.

Condition for Notification

Email Sent To ...

Incident changed to active status

Incident owner

New incident is created

Requester (customer)

User reporting the incident (reported by)

Incident status changed to closed

Requester (customer)

Incident created, with a priority of 1

Incident owner

Incident owner team manager

Incident owner team

Incident status changed to resolved

Requester (customer)

Incident owner is assigned

Incident owner

Incident team is assigned

Incident owner team

Incident priority has changed

Requester (customer)

Incident response time has been breached

Incident owner

Survey response upon incident closure

Requester (customer)

Incident requester updated to VIP requester (customer)

Incident owner

Incident owner team manager

Incident owner team

Incident owner is reassigned

Requester (customer)

Incident owner

Condition for Notification

Email Sent To ...

A logged change is requested

Change Manager

A logged change is cancelled

Change Requester

A requested change is denied

Change Coordinator

Change Manager

Change is pending approval

Change Requester

Change Approvers

Change is scheduled

Change Requester

Change is implemented

Change Requester

Change is deferred

Change Requester

Change is closed

Change Coordinator

Change Requester

Change tasks completed

Change Manager

Task owners
Business Object Location
CI# Notification of change baseline.
CI# Notification to configuration item owner of change baseline.
Employee# New self user notification.
Employee# Welcome self registered user.
FRS_ApprovalVoteTracking# Approval vote tracking notification.
FRS_ApprovalVoteTracking# Approval vote tracking notification for incident.
FRS_ApprovalVoteTracking# Knowledge approval vote notification.
FRS_ApprovalVoteTracking# Send notification for vote.
FRS_ApprovalVoteTracking# Send notification for vote for release milestone.
FRS_ApprovalVoteTracking# Send notification to vote for software request.
FRS_ApprovalVoteTracking# Service request approval notification.
Incident# Stop clock.
Incident# "Waiting for customer" reminder.
Incident# 1st escalation notification.
Incident# 2nd escalation notification.
Incident# 3rd escalation notification.
Incident# Incident assigned notification.
Incident# Incident closure notification.
Incident# Incident priority 1 notification.
Incident# Incident resolved notification.
Incident# Incident update notification.
Incident# New incident notification.
Incident# Problem workaround notification for incident owner.
Incident# Resolution threshold breach.
Incident# Response threshold breach.
Journal# Email resend email.
Problem# Incident resolved notification.
Problem# New notification.
ServiceReq# 1st escalation notification email for service request.
ServiceReq# 2nd escalation notification email for service request.
ServiceReq# 3rd escalation notification email for service request.
ServiceReq# New high urgency service request.
ServiceReq# New service request assigned to team.
ServiceReq# New service request received.
ServiceReq# Resolution threshold breach notification email for service request.
ServiceReq# Response threshold breach notification email for service request.
ServiceReq# Service request approval timeout notification.
ServiceReq# Service request approved notification.
ServiceReq# Service request denial notification.
ServiceReq# Service request no approver notification.
ServiceReq# Service request - software Installation. Computer or installation package is not selected.
ServiceReq# Waiting threshold breach notification email for service request.
Task# Assignment accept.
Task# Assignment complete.
Task# Assignment reassign.
Task# Assignment reject.
Task# Assignment waiting.
Task# Assignment resolution threshold warning notification email.
Business Object Location
Change Change approval workflow NULL.
FRS_data_dsm_sync_request Ivanti Desktop and Server Management (Ivanti DSM) sync request.
FRS_Knowledge.Document Knowledge approval process for document.
FRS_Knowledge.ErrorMessage Knowledge approval process for error message.
FRS_Knowledge.IssueResolution Knowledge approval process for issue resolution.
FRS_Knowledge.Patch Knowledge approval process for patch.
FRS_Knowledge.QandA Knowledge approval process for Q and A.
FRS_Knowledge.Reference Knowledge approval process for reference.
Incident Approval incident detail workflow.
Incident Incident survey.
Knowledge Knowledge approval process.
Release Milestone Build and test release milestone.
Release Milestone Deployment milestone.
Release Milestone Deployment preparation milestone.
Release Milestone Early life support milestone.
Release Milestone Release and deployment planning milestone.
Release Milestone Release review and closure milestone.
Release Milestone Service testing and pilot milestone.
ScheduleEntry Ivanti DSM computer sync.
ScheduleEntry Ivanti DSM software sync.
ServiceReq Audio conferencing services.
ServiceReq RequestWorkflowCompletion Service request workflow completion block.
ServiceReq Send survey notification.
Task Assignment send notification team owner, if owner is empty.
Task.DSM_SoftwareActivation Ivanti DSM software activation.
Task.SoftwareInstallation Software Installation request.