Facilities Workspaces

The facilities-specific workspaces in Ivanti Service Manager are available for Facilities Management roles and functions. What workspaces are available and accessible by you is based on your user role and it is configured for you by your organization's Administrator or Facilities Administrator.

To know more about each workspace, click on the respective link below:

•Work Orders - It is either a one-time job or scheduled maintenance job that occurs at regular intervals to be done at a facility or a site. It involves multiple tasks and checklists to be completed before closing the Work Order.

•Facilities Requests - It is like any other Service Request raised by a Self Service user but related to facilities and owned by the Facilities Management team. All necessary actions will be taken by the Facilities Management team to fulfill the request.

•Facilities Locations - All Work Orders are tagged to a location where the job is executed.

•Facilities Calendar - A calendar view of the scheduled maintenance jobs.

•Preventive Maintenance - The schedule maintenance plans are created and maintained.

•Product Catalog - Multiple Facilities Assets are added to a catalog that can be used on Facilities Requests.

•Stock Management - The Facilities Assets are tracked and managed.

•Work Order Project - Large projects are tracked and managed through the different phases, risks, issues, and changes till its completion.

•Facilities Knowledge Base - Knowledge articles and questionnaires specific to facilities are created and published in the Self Service portal.

•Facilities Announcements - Announcements related to facilities are created and published.