Working with Human Resource Capabilities

With the Ivanti Service Manager Human Resource (HR) Management capabilities, the HR department can function in a streamlined and efficient way while servicing its employees' requests promptly.


HR-specific service requests make it easier for employees and HR teams to place requests.

Required approvals to fulfill requests are automated and easily tracked.

Employees can report grievances which are logged as a HR Case and a case owner from the HR team is assigned to work on the case till closure.

The automated workflows process HR tasks seamlessly.

HR User Roles

The following HR roles are available in Ivanti Service Manager. Each user role has different capabilities, roles and responsibilities:

HR Administrator - configures and administers the HR user roles and responsibilities.

HR Manager - manages the overall functioning of the HR department and holds approval authority.

HR Recruiter - manages all recruitment tasks.

HR Analyst - manages HR related cases and requests, a role similar to a Service Desk Analyst but limited HR related tasks.


The HR dashboards are available only for HR Manager and HR Analyst user roles and are displayed on the Home page. These dashboards provide a visual representation of data for HR Managers and Analysts with reports which help to track, monitor, and take business decisions and initiatives.

Active HR Requests by Service