Working with Security Operations
With the Ivanti Service Manager Security Operations capabilities, security incidents of your organization such as theft, data breach, phishing, and policy violation can addressed in a structured manner with automated workflows. It also helps employees to easily reports security incidents and request for security services.
Security Operations User Roles
The following Security Operations user roles are available in Ivanti Service Manager. Each user role has different capabilities, roles and responsibilities:
•Chief Information Security Officer
•Security Administrator
•Security Analyst
•Security Manager
Dashboards and Reports
Security Operations dashboards and reports gives you a visual representation of your organization's security threats and vulnerabilities. This helps you take business decisions and initiatives to improve the security performance of your team.
All Active Security Incidents by Category
List of Security Operations Dashboards
The dashboards available to you are based on your user role. The following dashboards are available for Security Operations:
•All Active Security Incidents by Team
•All Active Security Incidents by Service
•All Active Security Incidents by Priority
•All Active Security Incidents by Category
•All Active VIP Security Incidents
•All Active Breached Security Incidents
•My Open Items
•My Active Security Incidents by Priority
•My Open Security Incidents
•My Active Security Incidents by Service
•My Open Security Tasks
•My Active Security Requests
•My Active Security Incidents By Category
•All Active Security Incidents By Team
•All Active Security Incidents By Service
•All Active Security Incidents By Priority
•All Active Security Incidents By Category
•All Active Security Requests By Service
•All Open External Tasks
List of Security Operations Reports
The following reports are available for Security Operations:
•Open High Priority Security Incidents
•Open Security Incidents by Category
•Open Security Incidents by Team
•Security Incidents SLAs by Assigned User
•Security Incidents Opened last month by Category
•Security Incidents Opened this month by Category
•Security Incidents with breached SLA