Using the workspaces

Each workspace in the Self Service portal has different capabilities and is used to perform different functions. To find out more about each one and the tasks you can complete as a Self Service User, select a link below:

•View, update, or close one of your submitted service requests and incidents. For details, see My Items.

•Submit a new service request or report a new incident. For details, see Service Requests and Incidents.

•Browse knowledge articles that can help you resolve a problem. For details, see Knowledge Center.

•View announcements, FAQs, and alerts that are posted to the portal. For details, see Announcements, FAQs, and Alerts.

•Use the Social Board to send and receive messages from other users. Learn how to search for, filter, and delete messages, as well as set up groups of users to share messages with. For details, see Social Board messages.

•Chat with others using the instant messaging Chat Zone. For details, see Chat Zone.