Workspace Index - Users
This section lists the default workspaces that are included with the Service Desk console. This does not include the workspaces in the Configuration console and the ones specific only to Administrator role. For a list of workspaces in the Configuration console, see Configuration Menu Index and for Administrator specific workspaces, see Workspace Index - Admin.
| Workspace Name | Default Roles | Documentation Link |
|---|---|---|
| Agent Task | Admin, ConM, DA, DM, IM | |
|
Alert |
Admin, SDM, SDA, SS, SSCL |
About Alerts |
| Alerts |
SSM, SO |
About Alerts |
| Analytic Metrics | Admin | About Analytic Metrics |
|
Announcement |
Admin, ChM, PM, SDA, SDM, SDMCL | Announcements and FAQs |
| Announcements | SS, SSM, SO, SSCL | Announcements and FAQs |
| Approval | Admin, ChM, KM, PM, RelM, SDA, SDM, SDACL, SDMCL | Working with Approvals |
| Approval Vote Tracking | Admin, ChM, KM, RelM, SDA, SDACL | Viewing Approvals for All Change Requests |
| Calendar Item | Admin | Configuring the Change Calendar |
| Call Log | Admin, SDMCL, SDACL | Working with the Call Log |
| Change | Admin, ChM, ConM, E, IM, PM, RelM, RepM, SDA, SDM | Working with Change Enablement |
| Change Approval Board | ChM | Change Approval Boards |
| Change Calendar | Admin, ChM, ConM, IM, PM, RelM, SDA, SDM | Using the Change Calendar |
| Change Lockout | Admin, ChM, ConM, IM | Setting up a Change Window and Lockout |
| Change Window | Admin, ChM, ConM, IM | Setting up a Change Window and Lockout |
|
CI |
Admin, DA, DM, ChM, KM, LM, RepM, SDA, SDM, SDACL, SDMCL | |
| CI Named Rel Constraints | Admin, ConM | Defining Constraints for Configuration Item Relationships |
| CI Named Rel Data | Admin, ConM | Defining Constraints for Configuration Item Relationships |
| CI Service | Admin, ChM, ConM, DA, DM | Working with the CI Map |
|
CI.Service |
SDA, SDACL | Working with the CI Map |
| Client | Admin | not documented as of 10/12/15 |
| CMDB Import Configuration | Admin | not documented as of 10/12/15 |
| Component | ConM, DA, DM, IM | not documented as of 10/12/15 |
| Computer Configuration | PM, RelM | not documented as of 10/12/15 |
| Computer Provisioning Task - Legacy | Admin, ChM, ConM, SDA, SDM | not documented as of 10/12/15 |
| Configuration Item | ConM, DA, DM, IM | not documented as of 10/12/15 |
| Cost Driver | Admin, SO | Working with Cost Drivers |
| Cost Item Categories | Admin | Working with Cost Items |
| Admin, KM, PM, SDA, SDM, SDACL, SDACM | ||
| External Task | Admin | Using External Tasks |
| FAQ | Admin, PM, SO, SDA, SDM, SS, SSM, SDACL, SDMCL | Announcements and FAQs |
| Home | Admin, ChM, ConM, DA, DM, E, IM, KM, LM, PM, RelM, SS, SSM, SO, SDA, SDM, SDACL, SDMCL | Consoles and Portals in Neurons for ITSM |
| Incident | Admin, ChM, ConM, E, IM, KM, PM, RelM, RepM, SDA, SDM | Managing Incidents |
| My Items | Admin, SS, SSM, SO, SSCL | Using My Items |
| Notification | Admin | Working with Notifications |
|
OLA |
Admin | Working with Operational Level Agreements |
|
Operational Level Agreement |
SO | Working with Operational Level Agreements |
| Portfolio Manager | Admin, PPM, PrjM | Working with Portfolio and Project Management |
| Price List | Admin | Working with Price Lists |
| Problem | Admin, ChM, ConM, E, IM, KM, PM, RelM, RepM, SDA, SDM | Working with Problems and Problem Management |
| Project | Admin, PPM, PrjM | Working with Portfolio and Project Management |
| Project Calendar | Admin, PrjM | About the Project Calendar Workspace |
| Project Phase | Admin, PrjM, PPM (limited) | Accessing the Project Workspace |
| Release | Admin, ChM, ConM, E, IM, PM, RelM, RepM, SDA, SDM | Working with Release Management |
| Release Package | ChM, RelM | Working with Release Packages |
| Release Review Board | RelM | Release Review Board |
|
Report |
Admin, ConM, DA, DM, IM, KM, PM, RelM, SDM, SO, SDMCL | Viewing Reports |
| Reports | ChM, E, LM, RepM | Viewing Reports |
| Report Templates | RepM | Creating Reports and Report Templates |
|
Request Offering |
Admin | Creating a Request Offering |
|
Request Offerings |
SO | Creating a Request Offering |
| Risk Calculator | ChM | Setting the Risk Level |
| Risk Level | ChM | Setting the Risk Level |
| Role | Admin | Working with Roles |
| Search | Admin, ChM, ConM, IM, KM, LM, PM, RelM, SS, SSM, SO, SDA, SDM, SDACL, SDMCL, SSCL | Using Search |
| Service Catalog | Admin, SS, SSM, SO | Working with the Service Catalog |
|
Service Level Agreements |
Admin | Working with Service Level Agreements |
|
Service Level Agreement |
SO | Working with Service Level Agreements |
| Service Level Packages | Admin | Working with Service Level Packages |
| Service Level Target | Admin, SO | Working with Service Level Targets |
| Service Request | Admin, ChM, ConM, PM, SDA, SDM, SDACL, SDMCL | |
| SLA Subscription | SO | Working with Service Level Agreements |
| Social Board | Admin, ChM, E, KM, PM, RelM, SS, SO, SDA, SDM, SDACL, SDMCL, SSCL | Using the Social Board |
| Sub-Budget Plan | Admin | Creating a Master Budget Plan |
|
Task |
Admin, ChM, ConM, IM, KM, PM, RelM, RepM, SDA, SDM, SDACL, SDMCL | Working with Tasks |
| Tasks | LM | Working with Tasks |
| Task Catalog | Admin, SDM, SO, SDMCL | Working with the Task Catalog |
| Task Catalog for External Task | Admin, SO | Creating an External Task Catalog Item |
| Underpinning Contract | Admin, SO | Working with Underpinning Contracts |
| Workflow Instance | Admin, ChM, KM | Working with Workflow Instances |
Role Legend
Admin - Administrator
ChM - Change Manager
ConM - Configuration Manager
DA - Discovery Analyst
DM - Discovery Manager
E - Executive
G - Guests
H - Help Desk Demo
IM - Inventory Manager
KM - Knowledge Manager
LM - License Manager
PPM - Portfolio Manager
PrbM - Problem Manager
PrjM - Project Manager
RelM - Release Manager
RepM - Report Manager
SS - Self Service
SSM - Self Service Mobile
SO - Service Owner
SDA - Service Desk Analyst
SDM - Service Desk Manager
SDACL - Support Desk Analyst for Call Log
SDMCL - Support Desk Manager for Call Log
SSCL - Self Service with Call Log