Ivanti Neurons for ITSM and Neurons Integration - Best Practices

This topic lists out the Ivanti Neurons for ITSM and Ivanti Neurons integration steps, some common issues faced during the integration along with troubleshooting details.

Intended Audience: Administrators

Import Discovered Data from Ivanti Neurons

You can take advantage of the Ivanti Neurons device discovery capabilities in ITSM by importing the package from Ivanti Marketplace. This enables ITSM customers to restore the existing devices in the Ivanti Neurons for ITSM CI/Hardware Assets workspace from Ivanti Neurons. Also newly discovered Ivanti Neurons devices gets synced to Ivanti Neurons for ITSM CI/Hardware Assets workspace.

Applicable only for cloud customers. Device data can be imported from Ivanti Neurons only during the synchronization process.

FAQs

Toubleshooting

References

Ivanti Neurons: Troubleshooting The Neurons Connector Utility

Setting up connectors (ivanti.com)