About Stored Values
A stored value is a named piece of data that stores commonly used information. Use Stored Values across Neurons for ITSM anywhere that expressions exist. Use them for everything from Stored Expressions and Quick Actions to searches. A stored value holds information such as:
- Organization name
- Email address or signature
- True/False values
Stored values data types are:
- XML<![CDATA[ ]]>
- JSON<![CDATA[ ]]>
- Date and Time
Stored Values Use Examples
Use the Stored Values feature for any number of reasons. Use them to populate email addresses, format forms and pages, or standardize a company's branding across the platform.
Stored values can be used:
- In searches in comparison clauses as values to search for in a specified field.
- In Quick Actions to specify values to use in business object fields, email messages, temporary filenames, command-line arguments, and URLs.
- To control data in dashboards and stored expressions.
- To set field values and properties and to autopopulate fields in business objects.
- To automate processes; for example, to limit records returned in queries.
- In constraints as values to limit what a user sees or can select from in a field, related item selector, tab in a form arrangement, or prompt.
Stored Values and Global Constants
Stored Values and Global Constants have several traits in common, but they are not the same thing.
- Neurons for ITSM uses global constants to enable and disable system features, and their use and control is only available to Administrators.
- Stored Values are used when system-wide control would be inappropriate or too broad, and they are available to users and controlled by Administrators.
- For more information on Global Constants and their use in Neurons for ITSM, please see Default Global Constants