About the Transaction Audit Log

About the Transaction Audit Log

Viewing Transaction Audit Logs

Configuring Transaction Audit Logs

About Advanced Search Options

About the Transaction Audit Log

The Transaction Audit log lists create, update, and delete events that are enabled per business object class. It also allows views of business object details to be logged. View logging is enabled per form or form-view.

Transaction Audit Log

Each Transaction Audit log includes the following fields:

Event type (create/view/update/delete)

Event date/time

User login ID

User role (administrator only)

Object type

Object name/ID

Client address

View type (form or form view: administrator only)

View name (administrator only)

Viewing Transaction Audit Logs

1.Log in to Neurons for ITSM.

2.Open the Transaction Audit Log workspace. The application displays a list of transaction events, if any.

3.Open an item from the list to view details.

Transaction Audit Log

4.Click Go to to view the business object record.

5.To remove a log from the list, do the following:

a. Select the log.
b. Click Delete.

Configuring Transaction Audit Logs

To enable transaction logging, from the Configuration Console, ensure that the following items are set:

Workspace Set this
The Business Object Detail page

Select Audit Creates/Updates/Deletes.

The Form Editor Select Audit Views.
Layout FormView Editor Select Enable Object View Auditing.

The Transaction Audit log uses three global constants (see Default Global Constants):




Using Audit View Events

You can select Audit View Events in the Business Object Details page to view the total number of records fetched for each View event type. The Object Name/ID field lists the count of records in the Transaction Audit Log workspace.

You should only enable Audit View Events when necessary, as this will increase the View logs in the Transaction Audit Log workspace.

You can capture the total number of records of View events for:

REST/FRSHEATIntegration Calls in the 2021.3 release.

Grid handlers and Export to Microsoft Excel in SOAP APIs.

About Advanced Search Options

For a description of the saved searches, see Default Saved Searches.

You can perform an advanced search if you create a relationship using the FRS_GlobalAuditLog.ParentLink field. The following is an example using a relationship to incident.

Transaction Audit Log Advanced Search

By default, you can only select audit logs by information collected in the log itself. If you need to select a list of transaction audit logs based on the data of the audited business object beyond the primary identifier of the object (for example, to pull all views of incidents for a specific incident owner or all closed incidents), you can do so by adding a relationship between FRS_GlobalAuditLog and the business object, using the FRS_GlobalAuditLog.ParentLink field.