Using the Knowledge Base

Use the Knowledge Base workspace to access knowledge articles that might help you with a solution or a workaround to an issue you are facing. The Knowledge Base workspace in the Self Service Mobile portal works similar to the classic user interface. For more details, see Knowledge Articles.

Marking a knowledge article as favorite

This helps you to easily find your most referred articles as the ones marked as favorite appear on the top of the list.

From the Knowledge Base workspace, tap the Favorite icon for a knowledge article.

The icon changes to , a pop up message is displayed that the selected knowledge article is marked as Favorite and the article is moved to the top of the list along with existing articles that are marked as Favorite.

The Favorite feature is available only in the Self Service Mobile portal and if your administrator has enabled it.