Working With Customer Contacts
This section contains the following topics:
About this Workspace
This workspace is for deployments with multi-tenant configurations.
You can add, edit, or delete a primary contact for a particular tenant. This is the person you contact for all communications regarding the particular tenant.
This information is also listed in the Account Information workspace in the Neurons for ITSM Configuration Console.
Viewing Customer Contacts
Follow these steps to view information associated with customer contacts:
1.Log in to the ConfigDB.
2.From the workspace selector bar, select Customer Contacts. The system displays the Contacts workspace with the following information:
| Field | Description |
|---|---|
| Login ID | The login ID for the customer contact. |
| Full Name | The full name of the customer contact. |
| Primary Email | The primary email address for the customer contact. |
| Primary Phone | The primary phone number for the customer contact. |
3.Double-click any entry to view the details.
4.To refresh the data, click the refresh icon.
Adding a Customer Contact
1.Log in to the ConfigDB.
2.From the workspace selector bar, select Customer Contacts. The system displays the Contacts workspace.
3.Click New Contacts. The system displays the Contacts page.
4.Enter information into the fields.
5.Click Save.
Editing a Customer Contact
1.Log in to the ConfigDB.
2.From the workspace selector bar, select Customer Contacts. The system displays the Contacts workspace.
3.Double-click the entry to edit.
4.Change the entry.
5.Click Save.
Deleting a Customer Contact
1.Log in to the ConfigDB.
2.From the workspace selector bar, select Customer Contacts. The system displays the Contacts workspace.
3.Highlight the entry to delete.
4.If there are dependencies on other items, the system display a confirmation message. Click Continue.