About the Different Accounts Used in Neurons for ITSM
Before you install and configure Neurons for ITSM, you must create and know the credentials for the following accounts:
During configuration of Neurons for ITSM, you create the following accounts:
•Administrator Account for the Configuration Database
•Administrator Account for Neurons for ITSM
•Administrator Account for the Reporting Service
•Administrator Account for the Operations Console
IT Account
This is the account that you are logged into when installing Neurons for ITSM and running the System Configuration Wizard.
You must create this account before you start the installation. This account must have administrator privileges on the servers on which you install Neurons for ITSM. Your IT department sets up this account for you.
Database Account
You must create this account before you start the installation.
You enter your credentials for the Neurons for ITSM database account on the following System Configuration Wizard pages:
•Configuration Application
•Ivanti Service Manager Application
•Metrics Server
•Ivanti Discovery Application Server
If you plan on installing the reporting feature, you also enter your credentials for the Neurons for ITSM database account on the following System Configuration Wizard pages:
•Microsoft SSRS Configuration
•Reporting Service Configuration
Service Account
You must create this account before you start the installation and configuration and it must have administrator privileges on the Neurons for ITSM application server.
A Neurons for ITSM service account is only required when you:
•Do not use the local system account for the Microsoft IIS application pool identity and Windows service.
•Install the reporting feature.
You enter your credentials for the Neurons for ITSM service account on the following System Configuration Wizard pages:
•Ivanti Application Server Settings
•Microsoft SSRS Configuration
Administrator Account for the Configuration Database
This account enables you to log into the configuration database.
You create this account during system configuration on the Configuration Application page of the System Configuration Wizard.
There will probably be different accounts used for different tenants.
Administrator Account for Neurons for ITSM
This account enables you to log into Neurons for ITSM, with access to the Service Desk Console and Configuration Console.
You create this account during system configuration on the Ivanti Service Manager Application page of the System Configuration Wizard.
There will probably be different accounts used for different tenants.
Administrator Account for the Reporting Service
This account enables you to log into the reporting feature.
You create this account during system configuration on the Reporting Service Configuration page of the System Configuration Wizard.
Administrator Account for the Operations Console
This account enables you to log into the Operations Console.
You create this account during system configuration when you check Use this host for Operations Console on the Ivanti Application Server Settings page of the System Configuration Wizard.