Compatibility Matrix
- Legend
- Server Compatibility
- Microsoft .NET Framework
- Web Servers
- Database Management Software
- Email Servers
- Other Integrations
- Browser Compatibility
See also About Third-Party-Software.
Legend
| C | Has been fully tested by Quality Assurance (QA) and indicates compatibility (supported). |
| W | Has not been fully tested by QA for compatibility and/or integration, but works (supported). |
| N | Has been tested by QA for compatibility and/or integration but is NOT supported due to test results. |
| NT | Has not been tested by QA; is currently NOT supported due to lack of testing. |
| -- | Not applicable/not available (not supported). |
Server Compatibility
| Operating System | Neurons for ITSM Release 2024 |
|---|---|
| Microsoft Windows Server 2012 English (64-bit) | C |
| Microsoft Windows Server 2012 R2 English, including SP1 and SP2 | C |
| Microsoft Windows Server 2016 English | C |
| Microsoft Windows Server 2019 English | C |
| Microsoft Windows Server 2022 English | C |
Microsoft .NET Framework
| Neurons for ITSMRelease 2024 | |
|---|---|
| Microsoft .NET Framework Release 1.1 SP1 - 4.0 | -- |
| Microsoft .NET Framework Release 4.5 | -- |
| Microsoft .NET Framework Release 4.5.2 | -- |
| Microsoft .NET Framework Release 4.6 | -- |
| Microsoft .NET Framework Release 4.8 | C |
Web Servers
| Neurons for ITSMRelease 2024 | |
|---|---|
| Microsoft IIS Release 5.1 - 7.0 | -- |
| Microsoft IIS Release 7.5 | C |
| Microsoft IIS Release 8.0 | C |
| Microsoft IIS Release 8.5 | C |
| Microsoft IIS Release 10 (Windows 2016) | W |
Database Management Software
| Neurons for ITSMRelease 2024 | |
|---|---|
| Microsoft SQL Server 2012 | C |
| Microsoft SQL Server 2012 SP1 | C |
| Microsoft SQL Server 2014 | C |
| Microsoft SQL Server 2016* | C |
| Microsoft SQL Server 2017 | C |
| Microsoft SQL Server 2019 | C |
| Microsoft SQL Server 2022 | C |
| IBM DB2 Version 9.1 | -- |
*Customers using SQL 2016 who are considering migrating to a Cloud deployment of Ivanti Neurons for ITSM, may have to downgrade their SQL 2016 database to SQL 2014 prior to migrating.
ITSM application does not support case sensitive SQL Collation.
ITSM application only supports SQL Collation of SQL_Latin1_General_CP1_CI_AS.
Email Servers
| Neurons for ITSM Release 2024 | |
|---|---|
| Lotus Domino | NT |
| Novell GroupWise | NT |
| Microsoft Exchange 2010 (supports email server products that support POP3, SMTP, iMAP4) | C |
| Microsoft Exchange Web Service | C |
Other Integrations
| Neurons for ITSM Release 2024 | |
|---|---|
| Ivanti Voice | C |
| Ivanti Service Manager DSM Release 2015.2, Ivanti Service Manager DSM Release 2016.x | W |
| Citrix | NT |
| VMWare ESX 4 | W |
| Ivanti Service Manager Mobile | C |
Browser Compatibility
Neurons for ITSM versions 2022.1 and newer do not support Internet Explorer.
| Browser | Supported Version |
|---|---|
|
Google Chrome |
Ivanti recommends and supports using the latest production version of Google Chrome (not including beta versions) with Neurons for ITSM. If new versions of Google Chrome break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release. At time of release, Ivanti has successfully tested Ivanti Neurons for ITSM with Google Chrome version 120.0.6099.224/225. Download and install the ClickOnce extension to ensure that the Ivanti Neurons for ITSM reporting feature works correctly. |
| Mozilla Firefox |
Ivanti recommends and supports using the latest production version of Mozilla Firefox (not including beta versions) with Neurons for ITSM. If new versions of Mozilla Firefox break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release. Download and install the Microsoft .NET Framework assistant extension to ensure that the Neurons for ITSM reporting feature works correctly. |
| Microsoft Edge |
Ivanti recommends and supports using the latest production version of Microsoft Edge (not including beta versions) with Neurons for ITSM. If new versions of Microsoft Edge break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release. |
| Safari |
Ivanti recommends and supports using the latest production version of Safari (not including beta versions) with Neurons for ITSM. If new versions of Safari break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release. |