ITSM via unified product experience

Role: All roles except Self Service and Self Service Mobile.

Minimum Version: Neurons for ITSM 2024.3.

Availability: The new navigation is available to users who have both Neurons and Neurons for ITSM licenses for a unified product experience. It also available for existing cloud and on-premises users who do not have Neurons subscription on enabling the feature flags. Refer to Feature flags and global constants - unified product experience for more information.

You can avail the unified product experience with the Neurons for ITSM new navigation where you can switch to other applications such as Unified End Point Management and Modern Device Management without having to log out and log in using separate accounts or applications.

This feature is Early Access only and may not be available in your environment. For more information, please contact your Customer Success Manager.

The following features are available in the ITSM via the unified product experience:

  • Unified Ivanti Login

  • Single Sign-On (SSO)

  • Session management

  • New navigation

  • OIDC authentication

The authentication when using ITSM via unified product experience, is set up in Neurons. For more information, refer to Authentication.

Unified Ivanti Login

This is an integrated authentication solution for accessing IvantiNeurons for UEM (N-UEM), Ivanti Neurons for MDM (N-MDM), and IvantiNeurons for ITSM (N-ITSM).

This solution is based on an Single Sign On (SSO) identity provider (IdP). Currently, Unified Ivanti Login is supported only for new 2024.3 ITSM tenants, not for existing tenants.

When you log in to Neurons for ITSM, the Neurons App Switcher enables you to switch between all the other applications available to you without the need to log in to each application separately.

Log in to ITSM via unified product experience

Prerequisites:

  • The URL for a unified product experience tenant given to you by your Administrator.

  • A username and login for external SSO authentication.

  • You must be assigned to at least one role to log in.

Log in to ITSM using SSO

1. Enter the URL for ITSM in a browser.

You are redirected to your authentication provider.

2. Enter your user name and password.

3.Click Log in.

You are taken automatically to ITSM after logging in. For subsequent logins you do not need to provide a password as SSO is setup.

Home Page

4.To switch to a different products, click the Neurons App Switcher icon icon for neurons application switcher and select the product. For example, Modern Device Management.

The products available to you depends on the licenses you have subscribed to.

App Switcher

Log out

1.Click your profile icon in the top right corner.

2.Click Log out.

You are now logged out of all available products.

The Self Service portal and the Self Service Mobile portal do not currently use a unified product experience.

Session management

Session inactivity

When multiple applications are open in different tabs but you are only working with one application, all application sessions remain active. If you are inactive in all applications beyond the configured timeout, the session is terminated due to inactivity.

Session timeout

If the administrator sets the session timeout value in the Neurons for UEM, this value is applicable for all the applications available to you.