Troubleshooting - Performance Tuning

This section describes how to diagnose and fix common performance issues.

Issues occur occasionally in Ivanti Service Manager. This does not necessarily indicate a malfunction. We recommend that you evaluate each issue on a case by case basis.

Symptom	Possible Cause	Action
Dashboards and searches are slow to load.	•Incidents and other records that are no longer active still have open status.	•Close and delete inactive incidents as described in About Reviewing, Closing, and Deleting Records and Deleting Inactive Tables and Records.
Issues and timeouts that are traceable to the workflow engine occur.	•Workflows that are inactive are still enabled. •Notification workflows do not validate email addresses prior to running.	•Disable inactive workflows as described in Disabling Inactive Workflows. •Validate email addresses in workflows as described in Validating Email Addresses in Notification Workflows.
Database command timeout errors occur.	•You need to re-index the Ivanti Service Manager database. •In general, when there is a timeout, the environment has insufficient hardware.	•Re-index the Ivanti Service Manager database as described in Tuning Indexes. •Verify that your system meets the hardware requirements described in the System Requirements and Compatibility Matrix for Ivanti Service Manager.
Workflows take a very long time to execute.		•Delete workflow-related tables as described in Deleting Inactive Tables and Records •Increase the processor count in the file called WorkflowService.exe.config to 40 as described in Tuning Business Rules and Workflows.