Ivanti ITSM Generative AI
Role: Administrators and all IT Support and Service Desk roles.
Minimum Version: : Ivanti Neurons for ITSM 2023.4.
Feature Eligibility: Ivanti's AITSM capabilities are available to customers who have subscribed to Premium or Enterprise Premium license. To know your eligibility, reach out to your Ivanti Account Manager.
Feature Availability: Ivanti's AITSM capabilities is available for customers in all countries except Germany and Ireland as the Open AI service is unavailable.
Prerequisite: Existing customers - import the latest package.
With Ivanti's AITSM Generative-AI capabilities, IT Support and Service Desk Analysts can improve their efficiency by reducing manual effort in summarizing incidents and tickets, and generating knowledge base articles.
The following AITSM capabilities are supported:
•Knowledge Base Article Generation
For information on configuring the AITSM capabilities, see AI Configuration Hub.