Chat with Support

You can either use the in-build chat feature of Neurons for ITSM or use Microsoft Teams to instantly message the Support/Service Desk Analyst team to help solve your issues or answer your questions in a one-on-one chat. You can also create incidents from the chat.

If this feature is not available for you, your administrator might not have enabled it. Reach out to your organization's administrator to get it enabled.

Using Neurons for ITSM's built-in Chat

1.Tap the Chat with support icon .

•A new chat window is displayed with the message "We are online" when the Support/Service Desk Analyst staff is available. If not, the message "Chat is unavailable at this time!" is displayed.

•Once a Service Desk Analyst is assigned to your chat session, you will see the message "Connected to <Service Desk Analyst name>" in the chat window.

2.Type your query or the issue you are facing in the text box and tap the send icon .

The Service Desk Analyst will reply to your query or issue. In case it cannot be solved through the chat, an Incident will be raised and the Incident number will be displayed on your chat window.

If you stay idle on the chat for a long time, you will be logged-off after two warnings.