AI Configuration Hub
Role: Administrators.
Platform: SaaS only.
Minimum Version: Ivanti Neurons for ITSM 2024.2.
Feature Eligibility: Ivanti's AITSM capabilities are available to customers who have subscribed to Premium or Enterprise Premium license. To know your eligibility, reach out to your Ivanti Account Manager.
The AI Configuration Hub is the workspace where all the settings related to the Neurons for ITSM AI capabilities are available.
Accessing the AI Configuration Hub
1.Log in to Neurons for ITSM as an Administrator.
2.Open the Configuration console, scroll and select AI Configuration Hub.
AI Configuration Hub
Incident Summarization
To enable the Incident Summarization capability, set the Incident Summarization to Active using the Active/Inactive toggle button.
For information, on using the Incident Summarization capability, refer to Incident Summarization.
Customizing Incident Summarization
You can enable localization of AI content and edit/add fields to generate AI content.
1.Click the Edit icon 
beside the Incident Summarization option in the AI Configuration Hub.
2.Enable Localization:
•Set the Enable Localization option to Active using the Active/Inactive toggle button.
When this option is selected, the AI content is generated in the selected locale of the application.
3. Customize fields used for generating the AI content:
| a. | From the Select the fields to generate the AI content section, click the Field dropdown and select any option from the list to change the default field. |
| b. | Optional. Click the Add icon  to add more fields to be used for generating the AI content. |
| c. | Select the Field, provide a Display Name and Description. |
| d. | Click the the Add icon again to add more fields. You can add upto 10 additional fields. |
| e. | Enable or disable the additional fields by selecting or clearing the checkbox beside the additional fields. |
| f. | Click the Delete icon  beside any additional field to delete it. |
You can enable/disable and delete only the additional fields. the default fields cannot be disabled or deleted.
4.Click Save.
Customizing Fields
5.Click Save.
Ticket Summarization
Set the Ticket Summarization to Active using the Active/Inactive toggle button.
Customize the Ticket Summarization Capability
1.Click the edit icon beside Ticket Summarization.
The Incident Summarization edit page is displayed.
2.Enable or disable the following features:
•Predict Urgency - Turn on/off the toggle button to enable or disable the application from predicting the Urgency for Incidents raised by Self Service users.
•Show user interaction history to end user - Turn on/off the toggle button to show or hide the interaction history to the Self Service users. If you disable this option, the user interaction history is displayed only for the Service Desk Analyst team.
3.Click Back to exit.
Knowledge Base Creation
Set the Knowledge Base Creation to Active using the Active/Inactive toggle button.
Customize the Knowledge Base Creation Capability
The Knowledge Base Creation page has the following tabs:
Configuration
You can enable localization, set the temperature, and select/add fields to generate AI content.
1.Click the Edit icon beside Knowledge Base Creation.
The Knowledge Base Creation edit page is displayed.
2.Enable localization:
•Set the Enable Localization option to Active using the Active/Inactive toggle button.
When this option is selected, the AI content is generated in the selected locale of the application.
3. Set the Temperature:
•Move the Select the temperature slide bar to the right or left to increase or decrease the temperature. The lowest is 0 and highest is 100.
4.Customize fields used for generating the AI content:
| a. | From the Select the fields to generate the AI content section, click the Field dropdown and select any option from the list to change the default field. |
| b. | Optional. Click the Add icon to add more fields to be used for generating the AI content. |
| c. | Select the Field, provide a Display Name and Description. |
| d. | Click the the Add icon again to add more fields. You can add upto 10 additional fields. |
| e. | Enable or disable the additional fields by selecting or clearing the checkbox beside the additional fields. |
| f. | Click the Delete icon beside any additional field to delete it. |
You can enable/disable and delete only the additional fields. the default fields cannot be disabled or deleted.
5.Click Save.
User Feedback
The User Feedback tab displays the feedback received in both grid and chart formats, allowing for easy visualization and analysis of user responses over time.
Key elements of User Feedback:
•Feedback Grid: Displays individual comments along with attributes like helpfulness and feedback date, providing detailed insights into user sentiments and experiences.
•Overall Feedback Stats: A dynamic chart that reflects feedback trends over selectable time periods, helping to track changes in user satisfaction and identify areas for enhancement.
User Feedback
Incident Correlation
Enable the Incident Correlation capability
•Set the Incident Correlation to Active using the Active/Inactive toggle button.
Customize the Incident Correlation Capability
1.Click the Edit icon beside Incident Correlation.
The Incident Correlation Mapping page is displayed.
2.Configure the field mappings to map the source or user-created field to the target field that is used by the Machine Learning service to cluster the Incidents.
3.Click Submit to save the settings.
Neurons AI
Click the Active/Inactive toggle button to enable the Neurons AI option.
With the Neurons AI feature, you can create customized, visually appealing reports and widgets in the application by entering your prompt in simple text-based input.
The Neurons AI feature is available only for customers using Dashboard V2.