Create and Delete Queues
You can create queues, subqueues, and delete queues as needed. Deleting a parent queue also deletes its subqueues.
To Create a Queue:
1.On the Filters tab of the Queue Monitor Settings page (in the Management Portal, click System Configuration > Contact Center Server > Queue Monitor Settings), type a name for the queue in the Filter Name field. The queue name has no restrictions.
2.In the Parent drop-down list:
•If you are creating a subqueue, select the queue you want designate as the parent queue.
•If you are not creating a subqueue, select Top.
3.Click the Add button. The new queue name appears in the list as a link.
4.Click the queue name to configure the new queue. Refer to Queue Configuration for details.
To Delete a Queue:
1.Select the radio button next to the queue you want to delete.
2.Click the Remove button. A confirmation dialog box opens.
3.Click OK. The screen refreshes and the queue is deleted.
4.Click the Commit Changes button to enact the change.