ITSM Next Item Block

Works in conjunction with the ITSM Search and Alpha Search blocks. The ITSM Search and Alpha Search blocks set the interaction properties for the first row found. The ITSM Next Item block sets the interaction properties for the subsequent rows in the search results until there are no additional rows, at which point the block executes the No more items conditional exit.

This block is for use only with Ivanti Voice to Ivanti Neurons for ITSM (ITSM, CSM, and GMEE) configurations in either on-premise or SaaS deployments. For details, refer to Configuring Ivanti Voice and Ivanti Neurons for ITSM Integration.

Conditional Exit

The ITSM Next Item block has one conditional exit, No more items, which is executed when the end of the list has been reached.

Settings

The ITSM Next Item block has the following settings:

  • Label - Change the name of the block if needed to uniquely identify the use of this block in the application flowchart.
  • Interaction Property Name for Id - The name of the interaction property in which to save the record ID.
  • Search direction - Sets the direction of travel through the list: select Next object or Previous object.

Fields to Return Table

Use the Fields to Return table to configure the ITSM Next Item block to retrieve object fields other than the record ID of the business object upon a successful search.

Because the ITSM Next Item block works in conjunction with the ITSM Search and Alpha Search blocks, you must use the same settings as you did for the Fields to Return table in the ITSM Search and Alpha Search blocks.

  • Field Name field - Type the name of the field to retrieve.
  • Property Name field - The name of the interaction property in which to store the value the Ivanti Voice application retrieves. Enclose the property name in percent (%) signs; for example, %PropertyName%.

    Wherever the Ivanti Neurons for ITSM database search syntax requires a single percent sign (%) to indicate a wildcard, use two percent signs (%%) instead of one.

To add fields and values to the table, click the green + icon.

When configuration for this block is complete, click the Update button to apply the settings.