RDP Requirements

Before attempting a Remote Desktop connection, please confirm that you meet the following requirements.

  • The Security Controls console must have network access to the target machine.
  • The RDP port specified by Security Controls must be the same as the RDP port specified by the target machine.
  • If the target machine is not using the default RDP port (3389), use the Machine Properties dialog to match the port value specified on the target machine.

  • The target machine must be powered on; it cannot be in sleep or hibernation mode.
  • You must have access to a user account on the target machine.
  • The target machine must be configured to allow Remote Desktop Connection.
    1. On the target machine, right-click the Computer icon and choose Properties.
    2. Select the more secure connection option when possible.
  • You must have permission to connect to the target machine.
  • For permission to connect, you must be on the list of users. On the System Properties dialog (shown above), click Select Users and add the name of the user.