The Service Catalogue and ITIL

The way in which you use the Service Catalogue depends on whether or not you are following strict ITIL methodologies. The Ivanti Service Catalogue works equally well either way.

ITIL method

With ITIL, you would firstly define all of your Business Services – those services that enable specific business functions, such as e-mail and payroll. You would then define which of these Business Services are available through the Service Catalogue.

Non-ITIL method

Ivanti Service Catalogue also supports working in a non-ITIL way. You may decide that you want to make specific CIs available through your Service Catalogue, rather than the more conceptual services demanded by ITIL. For example, rather than defining the Business Service "Office Tools", you could add specific applications such as a spreadsheet tool, a presentation tool, and so on.

To help you to manage your Service Catalogue in whichever way you want, users with the Service Catalogue Administrator privilege (see Service Catalogue privileges) can change the query that is used to create the lists of CIs in the Service Catalogue component.

For information about changing the queries used in the Service Catalogue component, see Changing the queries used in Service Catalogue.