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Remedy Action Request System actions
The three BMC Remedy actions included for use with the integration server are described below.
While configuring these attributes for your Remedy actions, a dialog box appears, in which you can link the fields in the Remedy form to the Remedy-specific field mappings Mapping fields for Remedy forms.
Create request
This action enables you to use Asset Lifecycle Manager to create service requests within the Remedy system.
- Authentication (Advanced): The BMC Remedy integration server credentials.
- Name: The name of the action. You can rename this attribute to a more descriptive name to help identify the action.
- Request form (Advanced): The name of the Remedy request form you want to interact with.
- Entry ID (Advanced): The ticket number from Remedy.
Get request information
This action enables you to retrieve details from a specific Remedy service request and populate a designated set of fields.
- Authentication (Advanced): The BMC Remedy integration server credentials.
- Name: The name of the action. You can rename this attribute to a more descriptive name to help identify the action.
- Entry ID Authentication (Advanced): The ticket number from Remedy.
- Request form Authentication (Advanced): The name of the Remedy request form you want to interact with.
Update request
This action enables you to update or modify details from an existing Remedy service request.
- Authentication (Advanced): The BMC Remedy integration server credentials.
- Name: The name of the action. You can rename this attribute to a more descriptive name to help identify the action.
- Entry ID (Advanced): The ticket number from Remedy.
- Request form (Advanced): The name of the Remedy request form and view you want to interact with.