Tutorial: Remote control

Here's a brief video showing you how to remote control devices.

Remote control tutorial (2:44)

If the video looks blurry, click the video's Settings gear and click Quality > 1080p.

Useful links

The links below take you to related help topics and Ivanti Community content.

Getting started

Remote control overview

Remote control overview (Community)

Remote control console

Remote control console (Community)

Advanced guides

Remote control tunnel configuration

Setup: Remote Tunnel for Remote Control WS on Windows servers (Community)

Setup: Remote Tunnel for Remote Control WS on the CSA (Community)

Agentless remote control

Agentless remote control (Community)

Troubleshooting

How to Troubleshoot Ivanti EPM Remote Control (Community)

How to Troubleshoot Remote Control WS "Failed to Authorize" (Community)

How to use TunnelManagerTest.exe to troubleshoot the Remote Control Tunnel (Community)

How to troubleshoot devices that fail to connect to the Remote Control Tunnel (Community)