When your system is ready for your analysts, you can install the Console clients. Ivanti One Touch provides a mechanism for deploying many clients over a network; for information about One Touch, refer to the separate One Touch document.
On each client computer, run the installer, and choose the Client option. This installs:
Console – provides access to the design and administration features of Ivanti Service Desk and Asset Manager. This includes user interfaces for the design and configuration of Service Desk and Asset Manager applications (including server applications), the administration of data held within the database, and the generation of management information.
Telephony Flashcard – provides an interface between your Ivanti Service Desk system and your telephony system. This requires an additional server setup - refer to the separate Telephony documentation.
Ticker – provides a scrolling ticker that provides real-time information from your Ivanti Service Desk system.