Application Services server engine settings

You can configure the following settings in the engines that are installed on your Application Services server:

Log Severity – Application Server event messages are stored in the Windows Event Viewer Application Log each time the services poll. Messages are stored according to severity, in the following categories:

Trace – includes low-level detail for diagnostics.

Information – includes details on successful processing. Any warnings, errors, and critical-level information are also shown in the log.

Warning – details where a problem has occurred in running the services, but the process completed successfully. Any errors and critical-level information are also shown in the log.

Error – details processing errors that prevented the services from proceeding with an action. Any critical-level information is also shown in the log.

Critical – details the highest severity level; for example, where the services have stopped. If you select this level, ONLY critical information appears in the log.

The default severity is Error. If you want to log messages of a different severity, then you need to change the relevant configuration files.

If you select a logging level of Information or Trace, these messages will quickly fill the Application Log. Messages cannot be written to the Application Log when the log is full.

Shutdown Timeout – The time in seconds that the engine will process data before timing out.

Abort Action on Shutdown – Set the value to true if you want to cancel the current action when the system shuts down.

PollTimeMinutes – The frequency in minutes at which the Inbound Mail and Outbound Mail engines poll. The default is set to 10.

TPS Host – The virtual directory for the Service Desk Framework. (Pre-populated.)

Url – The virtual directory for the Service Desk Framework. (Pre-populated.)

Username – The Service Desk and Asset Manager administrator username.

Password – The Service Desk and Asset Manager administrator password.

Culture – Either American English (en-US), British English (en-GB), German (de-DE), French (fr-FR), Spanish (es-ES), Portuguese (pt-BR), Italian (it-IT), Polish (pl-PL), Russian (ru-RU), Croatian (hr-HR), Japanese (ja-JP), or Simplified Chinese (zh-CN).

To configure the engines:
  1. After installing the engine that you want to configure, open the C:\Program Files\LANDesk\Service Desk\AppServices folder.
  2. Right-click the relevant .exe.config file that you want to edit (either for setting up the engine as a system tray or windows service), then click Edit.

For example, the Inbound Mail Engine system tray file is: Touchpaper.Service.Mail.Inbound.SystemTray.exe.config; whereas the windows service file is: Touchpaper.Service.Mail.Inbound.WindowsService.exe.config

  1. Change the settings as required, then save and close the file.

If the engine is currently running, then you need to restart it in order for these changes to take effect.