Ordered and reference lists for different audiences in Web Access

You can design different versions of a window for different audiences. For example, you can create a Request window for analysts that contains many more fields than the Request window intended for end-users. You then use Views in Window Manager to make the appropriate window appear as required: analysts see the complete window with all of the technical fields, and end-users see the smaller window.

For more information, see Publishing windows.

You can also design ordered and reference lists for use in Web Access that display different values on different window designs, but store the same master value in the database. You implement this by adding an alternative string attribute to the object for the list, populate this value using the Administration component, and then use Window Manager to set which attribute you want to display in the list for each version of the window.

This functionality is available in Web Access only.

The procedure below describes how to configure an Ordered list to display different values for a different audience. You can use a similar procedure to configure a Reference list.

To configure an Ordered list to display different values for a different audience:
  1. In Object Designer, open the object for the Ordered list.
    For example, Incident Management\Incident Urgency.
  2. Add a new attribute with the Data Type set to String to this object.
  3. In Window Manager, add this attribute to the corresponding window.
    For example, Incident Management\Incident Urgency window.
  4. In Window Manager, open the window where the list will be used with the alternative values.
    For example, the End-user's Incident window.
  5. Display the Properties grid.
  6. Select the Ordered list control on the window, then in the Display Name list in the Properties grid, select the new attribute that contains the alternative values that you want to display on this window.
  7. Save the window.
  8. In the Administration component, open the required Ordered list entries and populate the new field that you have just added with the alternative values.