Adding your process to the shortcut bar
Once you have created and activated your process, you will then want to make it available to the required users.
To add a process to the shortcut bar:
- Right-click the Shortcut Bar, then click Add Component.
The Component Maintenance dialog appears. - In the Select Component list, select Workspace.
- Specify a Title for your process, for example Incident.
The Title can be up to 64 characters long. - Alongside the Launch As New Window property, select True if you want a new instance of the console to appear when you click this component on the Shortcut bar. Select False if you want to open it within the current console.
- Alongside the Module Name property, select the module that contains the process you have just created, for example Incident Management.
- Alongside the Business Object Name property, select the name of the relevant business object, for example, Incident.
- Alongside the Process Name property, select the name of the process you have just created, for example, HRIncident.
- If you are creating the shortcut just for your own use, select the Private Shortcut item check box.
- If you want the process to be available in Web Desk as well as in the console, select the Create this Group for Web Desk also check box.
- Click OK.
- The process is added to the shortcut bar. When a user clicks this, a new instance of the process is created.