You are provided with a number of predefined processes. If you find that you do not need to create a new process, you can make a copy of the existing ones and modify the copy to suit your organization's work practices.
If you are using Asset Manager, and you are copying a Configuration Item process, you can select which Target Business Object you want to copy the process to. This enables you to create a copy of a Configuration Item process for a different CI type.
Alternatively, you can create a new process and modify it later on. You can modify only deactivated processes. This ensures that you do not disrupt users by making a change to the process they are currently using.
If you want to use a supplied process as a template, we recommend that you first copy the process, then make changes to the copy. You cannot make changes to an active process.
You must activate the process before your users can access it using the Activate Process action.
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