When you create (or customize) a process, you need to specify the Start status – the status at which the business object instance (such as the Incident or Task) for the process is created, and the End status – the status at which the business object instance is read-only. Each process must have a Start and End status. Processes can have only one Start status and any number of End statuses.
The Completed status and Other status are optional statuses. The Completed status occurs before the End status and requires an action, assignment or precondition. The Completed status is useful if you want a user to resolve a process and assign it to someone with more authority for closure. The Other status enables you to create any additional statuses that the process requires.
At each stage of the process, you can associate optional action instances with each status. This enables users to create notes, reminders and so on at any stage throughout the process. For more information about associating optional action instances with a status, see Optional actions.
The process rules for statuses are:
To view the properties of a status in a process diagram, right-click it, then click Status Properties.
Alternatively, click New on the Select Status dialog that appears when you add a Status to a process diagram. The Create New Status dialog appears.
If a status has the following icon: it means that you can delete it if required. If a status has the following icon , it means that you cannot delete it. This could be because it is currently in use, or has been predefined.
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