You can create different configuration item types, for example PC and printer. You can then create individual configuration items (CIs) that are specific instances of these configuration item types, such as PC001, PC002, Development printer, Sales printer and so on.
Before you can create CIs, you need to create the appropriate CI types. For example, you could create a CI type called Tablet, under which you can then create the individual Tablet CIs such as Tablet001, Tablet002, and so on.
You create new CI types by creating new business objects under Configuration Management\Configuration Item in Object Designer. You can then create attributes to record the required data about the CI and create windows for them using Window Manager.
Creating objects for CI types under the Configuration Item business object means that these business objects inherit the attributes of the Configuration Item business object. This means that all attributes on the CI object are also available to the different CI type objects.
For more information about designing business objects and windows, see the Designer Guide.
If you have an existing configuration management database, you can import CIs into your Service Desk and Asset Manager database from your configuration management database. For information about importing CIs, see Data Import.
For information about version control, see Version control.
If the parent object you choose has a Version Policy set for it, then the new object will inherit the parent's Version Policy, and the Version Policy list box is disabled.
A number of attributes are inherited from the parent CI and are grayed out. You can choose to modify the other attributes as required.
To enable users to create CIs, you need to specify the privilege settings for the business object. Privileges are applied to Groups and Roles, and users are then linked to those groups and/or roles.
For information about creating attributes and collections, and for details about attribute properties, see the Object Designer chapter in the Designer Guide.
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